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error logging into adwords

new account, never got the email, but my password works

         

stargeek

8:20 am on Dec 11, 2003 (gmt 0)

10+ Year Member



I singed up for a google adwords acount yesterday and never recived the email confirmation notice, and only got errors trying to log in "unable to process your request at this time"
i get the standard wrong password page if change my password, and the reset password option recognizes my email, any ideas on what might be casing this?

Arouse

4:18 pm on Dec 11, 2003 (gmt 0)

10+ Year Member



I had a similar problem with adwords, every time I tried to create a new account explorer just froze, I switched to Opera and had no problem at all, simply try a different browser and see how you go.

Sebass

AdWordsAdvisor

8:03 pm on Dec 11, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I singed up for a google adwords acount yesterday and never recived the email confirmation notice...

If you didn't recieve an email confirmation email, I'd advise writing AdWords support to let us know, and to request assistance.

Mods, may I post the email address here?

When you write, please write from the exact email address you used in setting up your account. This will allow us to manually confirm within your account that the email address is working. Our team will then reply to your email with login instructions.

AWA

stargeek

5:30 am on Dec 12, 2003 (gmt 0)

10+ Year Member



thanks i just sent an email using the contact form linked to from the adwords sign in page.

stargeek

7:31 pm on Dec 12, 2003 (gmt 0)

10+ Year Member



I have yet to recive an email other than the "we got your email" email from google on this yet, but the error has changed to something quite interesting, the text on the page is an acess denied text. but the url is very interesting:
~adwords url~/AdSenseLoginToAdWords#a

I do have an adsense account, and it is the same uname/password but i didn't see about any issues with that
I get a "bad password" error when i use the wrong password.

AdWordsAdvisor

11:36 pm on Dec 12, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



stargeek, based on this most recent info, this certainly sounds like an issue for AdWords support.

I am not up-to-speed on the details, but I think the problem most likely does stem from having both AdWords and AdSense accounts with the same email.

Your email should set the process in motion to get things worked out.

AWA

Jenstar

12:58 am on Dec 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Others have reported problems signing up for Adwords after having an AdSense account, when you are using the same email address, so this is likely the problem.

AdWordsAdvisor

1:41 am on Dec 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks Jenstar, how nice to see you in this forum!

AWA

stargeek

2:12 am on Dec 13, 2003 (gmt 0)

10+ Year Member



if i use a differant email to sign up would that be a problem, that could get me banned? I've read elsewhere of that happening.

Robsp

5:19 pm on Dec 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



On a related note; I get kicked out of my account more often these days than usual e.g. when I just want to see another date view. My session is certainly not expired or anything, it just kicks me back to the login box and when I re-login I'm where I want to be.

Anyone else notice this?

Jenstar

5:23 pm on Dec 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



if i use a differant email to sign up would that be a problem

No, that was one of the recommended solutions in an earlier thread. The problem would be if you have two active accounts using the same keywords that Google would see a problem with it.

Thanks Jenstar, how nice to see you in this forum!

I do pop by most days, but more often than not, someone else has already solved whatever problem or question has come up ;)

stargeek

7:14 pm on Dec 13, 2003 (gmt 0)

10+ Year Member



cool i tried a new email, still having problems, I'll post more if i figure it out. thanks

stargeek

8:03 am on Dec 14, 2003 (gmt 0)

10+ Year Member



wow i'm seeing errors all over the place, Only IE sort of works. In firebird te cpc estimate is broke, and the sign up form doesn't work. In IE i get a server error message.

zgb999

3:21 pm on Dec 14, 2003 (gmt 0)

10+ Year Member



I am getting internal server errors. No way to log in.

Not even the login page appears!

zgb999

4:03 pm on Dec 14, 2003 (gmt 0)

10+ Year Member



Login for adwords works again but the traffic estimator is still down.

Oh well, at least this shows somebody is working on it...