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My ads stopped showing up

How long does it take to get a reply from support

         

NoCarrier

6:37 pm on Oct 23, 2003 (gmt 0)

10+ Year Member



Very strange, my ads stopped showing up yesterday after modifying the max CPC. I waited an hour and they diseappared without coming back. They I simply put the CPC to something like 1$ and my budget 20$ more than the budget recommended just to be sure (the avg pos was supposed to be number 1 with that amount) and waited another 3-4 hours and they did not come back.

Campaign settings are all languages, all countries, budget more than the one suggested. The campaign and the only one Ad Group's status in it is active.

I really don't understand. I've sent an e-mail to support about this but I did not receive an answer. Anyone know the ETA for a reply?

Thanks.

vibgyor79

7:06 am on Oct 27, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



You generally get a reply within 24 hours - if not, give 'em a call on their 1-866 number. If you send them a mail on Friday, you will probably get a reply only on Monday/Tuesday.