Now with the Negative Glitch issue (some ads with negative keywords are no longer showing for all the keywords associated with the ad) it seems that the statement is not 100% true, because they choose a solution that is not fair to hide the fact that they have a serious bug.
The first proof for unfair action is that they recognized the problem in private telephone support to some advertisers, but the rest ignore the problem or are getting crazy trying to realize what's happening.
Posting a news alert like the expanded broad match or mailing the affected customers would be too honest?
Fer
I see you have read the thread [webmasterworld.com...] .
You may also want to read my original thread started last Thursday: [webmasterworld.com...] .
At the moment what is happening is that the broad term search words are only showing for a very few extensions.
As pointed out in the other thread when I put in our regional term (2 words) our ad appears. When we add one word to this regional term the ad does not show. In this example widget1 widget2 appears however widget1 widget2 diving does not appear.
The really annoying aspect of all this is that support has totally ignored us. They sent one totally wrong response and when I responded to that along with two other further e-mails they have decided not to answer.
If it weren't for WW I would be in the total dark as to what is happening. Not very Google like.
Before I called, I sent out an email regarding the problem. The response I received did not mention anything about negative keywords being the root of the problem.
<offtopic>
Thanks goes to whoever mentioned using hoovers.com sometime recently. It was how I had to find Google's number.
</offtopic>
there is a big difference in a company "possibly" making a mistake, and being un-ethical.
Shak
I'll be keeping a close eye on the issues discussed here, and in similar threads, and post with additional information wherever I can.
As mentioned in another thread, I'll be forwarding a summary of your comments regarding the recent changes to AdWords to management and product development. So I assure you, your voices will be heard, verbatim.
Usually we get approx. 250 clicks per day on this single keyword, using broad match.
Since last Wednesday, we've dropped to approx. 20 clicks per day. The keyword hasn't been disabled, and randon checks seem to show the ad. But it is obviously only appearing for a small number of times that it should appear.
Googleguy this isn't a negative keyword problem, but is a general 'broad match' issue.
Neil
Neil
p.s. I tried to reply to your sticky mail, but your mailbox is full!
This is exactly the problem. The broad terms that should show up which are simple extensions of the original term are not appearing on all terms.
P.S. GoogleGuy - I also tried to answer your questions however couldn't get through to your bulging sticky mailbox.
