We edited both languages and countries but did not change the actual ads. We are no where near our budget. When I check a few of our terms from the toolbar I was surprised to find all of our ads missing. The country and languages from where we are located are both chosen.
I've filed a support ticket asking why but am I missing something?
I've returned the language setting back to "all languages" where it was before I started.
The country settings are set for those countries I want the ad to appear in including where I am located.
I've checked Google.com in the USA through a proxy and the ads I checked were there.
Google.co.uk has some ads but not others.
Same with Google.de.
From the tool bar (set to google.com) locally no ads are showing.
Help..
Everything appears to have returned to normal however this leaves a very interesting question.
I have an English language ad however my clients can come from literally any country in the world. Those that tend to visit our area generally speak English although they may be from Germany, Norway, the UK, etc. (attempt at humour there). When I went to the language choices I selected the main languages that I knew people searching for our area can also mostly speak English.
Therefore the question is although Google has in small print that the ad must be in the language chosen they give us an "all languages" option. What does this mean? Can I choose German, Dutch, Spanish, etc, and leave out Japanese and Chinese? I find it very confusing.
They still haven't answered my inquiry from yesterday.
They've been appearing and diappearing every few hours since last night.
It's not a budget issue. We've never come close to the budget set.
Is anyone else having problems?
I've just been in a panic trying to figure out what was going on.
I've just now been able to get to the management center so I'll change it and see what happens.
Added - just went to the "recommended budget" and it says "budget OK". Doubled it anyway however still no ads.
Have sent a response to support. There has to be another problem.
I have checked .co.uk, .com, .co.ve, .ca and the usa through a proxy - no search ads now for almost 24 hours (they are appearing in some content pages).
I have sent a total of 4 e-mails to support - they have answered one (yesterday) telling me my budget wasn't high enough. When we checked the budget tool it said "OK" but we went ahead and doubled the budget anyway - no ads.
I just had a brainwave that maybe the minimum bids had been increased however when I used the bid tool it showed that I would receive 50+ clicks for one term at the current bid price where in the last 24 hours we have received none. When I doubled the bid amount it didn't change the number of clicks so that's not it.
It's gotta be a glitch. If this gets fixed I'll never make another change again.
If AdWords Advisor is around I'd be happy to post the support ticket # so he could check it out.
We've had this campaign since Feb. 02 with few changes and great results. Our business is dependent on this program for much of our income.
If anybody else has any other suggestions about how to rectify this problem I'm all ears. I'm even at the point of creating a whole new campaign and starting over but that would be a ton of work.
They may however now go off line for lack of a high enough CTR. Wow, do I need these problems on a Friday?
If anyone gets more details on this bug, and its estimated time to be fixed, please post.
It seems that if you made too much change to your ads during the weekend, your ads will stop showing until next Monday.
It's possible that if a change was made that red flagged your account then it might be held up for human review on Monday.
There was some discussion in another thread that unscrupulous advertisers were throwing things in on weekends to avaoid being immediately taken out. It looks like Google may now have addressed this problem.
The original problem in this thread was caused by the negative keyword glitch that has now been corrected.
