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Can't get on AdWords

         

slobizman

9:48 pm on Sep 15, 2003 (gmt 0)

10+ Year Member



I've been trying to place my first ad since yesterday. Are they having technical difficulties right now?

Yesterday, I got all the way through and created an ad. When I keyed in my email address to create an account, it said that that email address was already in use.

I thought maybe I had at one point created an account (never ran an ad though) so I canceled out of the ad and tried to log in with all sorts of passwords. Nothing worked. So, I then asked it to send me the password. When I got the password email and clicked the link in it I got the page to change the password. I entered it, it told me that Google is experiencing a problem and the engineers have been notified. I tried this about 15 times until this morning. Same thing each time.

Today, the "lost password" feature will no longer even send me an email! So', I'm stuck.

Help!

ericrolph

10:05 pm on Sep 15, 2003 (gmt 0)

10+ Year Member



I'm having the same difficulty right now. Something seems to be going on with their servers - our ads aren't even showing up on Google (tho they still show up on affiliate sites that use Google Ad Words such as Amazon).

slobizman

10:50 pm on Sep 15, 2003 (gmt 0)

10+ Year Member



That's too bad. I hope it doesn't last long. I really want to run an ad!

slobizman

1:36 am on Sep 16, 2003 (gmt 0)

10+ Year Member



Still screwed up!

I get this when I press enter on the password change page, which I'm now getting again:

"We apologize for the inconvenience, but we are unable to process your request at this time. Our engineers have been notified of this problem and will work to resolve it. Please note that using your browser's back button in AdWords can increase the likelihood of errors. If you think this was the cause of your error, please try again without using the back button."

I emailed support yesterday, but nothing back yet.

slobizman

4:18 pm on Sep 16, 2003 (gmt 0)

10+ Year Member



Well, here's the problem. I use AdSense too and apparently, you cannot use the same email address between the two of them! I have to make up a new email address for AdWords. Rather than their system telling me this in the error message, it instead had just been telling me they have asystem error and an engineer would be called!