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I have a new Mac G5 with Adobe Photoshop CS. Has anyone else had this problem? Is there any way around it?
One fellow I am trying to send jpeg's to is using a brand new IBM with windows XP. He can't open my files. Its getting pretty frustrating. Any thoughts?
A good way around this:
Put the file on a website and have him right click it to save it to his drive. If you don't have your own server, there should be some free webspace available from your ISP.
With jpgs, another issue you'll run into is that the jpg was saved as CMYK instead of RGB. Many PC users won't be able to open the CMYK version, it will need to be converted to RGB.
Thanks guys, hopefully he will be able to open at least one of them and the problem will be solved.
A: Your email client is set to send Macintosh information with every attached file.
This will result in the Windows user receiving TWO FILES with the same name, one is the JPG, the other is the "resource fork" info (a smaller file) and it won't "open".
Check your email client and make sure you either have:
"Always send Macintosh information" turned off, or
"Send Windows Friendly attachments" is checked.
B: You created the JPG in Photoshop and used "Save As" and chose JPG instead of using "Save For Web"
What email client are you using to send the JPGs and what are you using to "create" them?
Mac can look at the file and tell you what it is. Windoze can only look at the extension. Plus if you've got malware/spyware/virusus your windows is not useable. Mac users can send anything to anyone and it will work if that anyone has a mac. Jpeg is universal, if you can open your files and open someone elses files and the someone else can open your files the problem is the one who cannot open files or send openable files.
I am using a Mac G5 with Tiger ... but am using Microsoft Entourage to send and receive e:mail. I just like the programme better than Mac Mail for my customer file purposes as well as my canned answers to inquiries.
I am using photoshop to make .jpg's and always use the "save for web" option ... so that is not the issue.
Friend "A" is using a two year old PC and can open my .jpg's. Friend "B" is using a "knock your socks off" windows xp machine but cannot open my .jpg's
I have tried sending them with various file extensions including: .jpg, j.peg and .jpeg nothing works. If there is a way around this that anyone knows of, what do I tell him to do in order to open the files ... exactly?
Friend "B" sent me a photo which I could open without any trouble. He just can't open mine.
The only other thing I can think of is the "A" option in my first reply. You didn't mention what your settings were for that.
I don't use Entourage so I don't know what the setting is in there for what I posted.
That is the ONLY thing I can think of that is causing this problem for one person and not for the other.