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How to turn down a project

   
6:22 pm on Nov 27, 2005 (gmt 0)

5+ Year Member



im still new to the whole web development world. i have a couple of clients and i just got a new one. she is really difficult to work with and hard to please. i have come to point where i dont even enjoy working on her site. how do i tell her this in a professional way that i dont want to continue doing business with her?
7:23 pm on Nov 27, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



First, be honest, at least to yourself. It probably is not just them, but you as well. Something is just not working. But, it is irrational to think that you're going to get along with everyone.

Honestly answer any questions, but avoid blaming. But, deliver the message clearly. It sounds like you think this person will have a hard time leaving you alone. You will need to be as specific in communicating that the business relationship is over at x date.

11:08 pm on Nov 27, 2005 (gmt 0)

WebmasterWorld Senior Member txbakers is a WebmasterWorld Top Contributor of All Time 10+ Year Member



"I'm sorry, I can't continue to work on your site. Here is a link to a new development company."

That's all you need to say.

11:12 pm on Nov 28, 2005 (gmt 0)

5+ Year Member



wow. straight to the point huh. well i guess i could do that instead of running around the bush.

thank you

1:52 am on Nov 29, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>>she is really difficult to work with and hard to please

I have a few clients like this, however they pay their bills on time and never question the amounts I charge them. Sometimes you have to bite your tonigue and do what the client wants even when you know what they are requesting is not the best way to go.

6:54 am on Nov 29, 2005 (gmt 0)

WebmasterWorld Administrator httpwebwitch is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I take the same approach. Straight to the point. "As of [date], I will no longer be able to continue working on your website. If you need further support, I recommend [competitor,competitor,competitor].

I've only had to do that twice, but both times it was dreadfully necessary.

In one of those cases, my contract specified 50%payment upon completion. Well that job never did get completed, though I got it 90% of the way there. I let go and accepted the loss. Ya do what ya have ta do.