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AOL causing problems

Some users having trouble viewing site within AOL

     
5:28 pm on Feb 7, 2005 (gmt 0)

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Hi All,
My website is beginning to attract interested users. A couple of the folks have mentioned that one or more features on the site do not work for them. Each of these people have AOL in common. I have suggested cleaning out the cookies and temp files and then rebooting. Is there something else (short of telling them to dump AOL) I can be doing for these users?
7:34 pm on Feb 7, 2005 (gmt 0)

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tell them to use the regular internet explorer when they browse. they can connect with AOL (though I don't know why anyone would want to) but open up any regular browser they want to.
7:58 pm on Feb 7, 2005 (gmt 0)

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Thanks, I'll give that a shot.
6:43 pm on Feb 8, 2005 (gmt 0)

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<< they can connect with AOL (though I don't know why anyone would want to) >>

This is a problem for many webmasters. I talk to lots of people who think AOL is the internet. That's the main reason they want to use AOL. They have no concept that AOL is just a connection into the net. We just have to try to cope with all the stupid things AOL throws at us. It's pretty hard to tell customers they are using a stupid ISP and our sites work fine for other people.

7:13 pm on Feb 8, 2005 (gmt 0)

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What we need to figure out is why the AOL interface is so different. Correct me if I am wrong but isn't a "child" of internet explorer? What I don't understand is why would they develope a brower that isn't friendly with other browers like IE, FireFox, etc. because if no one adjusted their pages to look right then the quality of the internet for aol users would suck even worse that it does now.
2:29 pm on Feb 14, 2005 (gmt 0)

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I've run across some issues with AOL users surfing some of the PHP powered message boards on some of my sites.

Seems that AOL's practice of changing IP addresses intermittently sometimes logs an AOL user off while navigating the forums. I've told each one of them that has complained of this to just use AOL to access the internet and then use IE to surf with.

So far, no further complaints. I did however, recomend that they try another ISP to alleviate this problem. :) No takers yet as far as I can tell.