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In the mean time I am using the free service from Site Meter which provides on fairly limited reporting.
What should I do with my hosting company ?
Can anyone suggest a better (non public) stats service that I could use ?
"After recently upgrading our server O/S, stats have not been functioning, we contacted Cobalt and they are working on a new patch to resolve this error.
Sorry for any inconvenience."
One really important tip if you're using remotely hosted stats is to place the code below the main tables in your site. I don't know if the same would apply to divs if you're using them instead, but it might. You might miss some hits that way, but it won't slow down your site. Site meter, however, never does seem to slow sites down.