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Now I have a gateway 2.0ghz running xp pro laptop that will connect to the internet but sometimes it wont. It will say I have an excellent connection to the router yet when I ping the router it times out.
If you are still with me it gets better....the gateway sits on 2 other networks (2 offices) running the same router without any problem.
And it still gets better...after selling the dell to a guy who works for me, that one is now doing the same thing! Only it wont work on the network in the office he works out of. That is the only wireless network he uses and he uses dialup at home.
BOTH machines have been wiped clean and windows reinstalled....that was gateway's solution to the problem, I did the dell just because I was selling it.
Anyone have any ideas?
I am starting to think the problem is in a recent windows or office update.
Norton installed, tried uninstalling it before I reinstalled windows on the gateway before. It doesnt seem to matter if the firewall is there or not
Last night I also looked at the network from my the desktop that works fine, it couldnt see the gateway on the network.....then later on I looked again and it was there. I didnt check the computer but I am assuming it eventually connected.
It's really hard to tell what's going on from your description. Usually when troubleshooting something like this if you don't know the source you just unplug everything and start from scratch until you can replicate the problem. In your case where you're completely re-installing installing the OS you need to check the connection after every software update you add to the system. Then you can determine the culprit and work on the problem from there.
My gateway has Norton installed, I uninstalled it without any luck.
Last night I pinged the router -t and it would reply back about 20 times in a row and then about 20 time outs....it just doesnt make any sense.
Monday we were able to restart my old Dell at the office and it connected, that doesnt work with the gateway at home. At the office, people are now complaining that when the Dell is on the network everyone else seems to run slow.
I have done virus scans on both machines, both come back clean.....I just dont get it.
The only common thing besides the problem is both are running XP Pro, I really think a windows update has caused the problem.
that was gateway's solution to the problem
Are you on DHCP networks? If not, is there an IP conflict? Is there a defined PDC? Do you have the correct WEP key? Are your antenna wires tightly connected to your card? Are your routers configured to only run at a certain speed... maybe your computer is having problems with that. Is the key "shared" or "open"? Are you using the wireless manement software provided with Windows or a 3rd party software? Do you have the same problems if you connect via your ethernet port? Have you tried purchasing a USB wireless adapter? This would allow you to check if the problem is more OS oriented or hardware / drivers. If you have no problems with a USB wireless adapter I'd look at drivers for the built in card. There are SO many things that could be going on here. Test one thing at a time until you cause the problem. I'd start with connecting via eternet and seeing if the problem exists there too.