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ActiveSync and Outlook XP Problem

No profiles have been created



8:21 am on Nov 28, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Hi All,

I was around a friends house last night. Her husband is in hospital and it is going to be very long term. She has purchased him a PDA so that people can easily communicate with him. However, we have a problem which I have narrowed down to (I think) Outlook XP.

We have ActiveSync 3.7 installed happily. The PDA and computer can read eachothers drives (therefore the connection is fine) and ActiveSync will synchronize any non-outlook files (therefore the synchronization is fine). However, whenever Outlook files (inbox, tasks, calendar and contact) are added to the synchroziation list we get two error messages for each file.

No profiles have been created. To create a new profile, use the Mail icon in the Control Panel

Synchronization cannot be completed because your personal information manager (PIM) program cannot be accessed.

The profiles are fine. Outlook works perfectly and I have even recreated the profiles to no avail. Has anyone come across this before? I have search the web with no luck and as they're both Microsoft products, you can't expect support from the manufacturer (LOL!).

Any help is greatly appreciated
atob, c


5:09 pm on Nov 30, 2003 (gmt 0)

WebmasterWorld Senior Member ogletree is a WebmasterWorld Top Contributor of All Time 10+ Year Member

Try to delete the profiles in Outlook and recreate them. Also you might want to switch to coperate email instead of Internet mail only in the Outlook settings.


5:29 pm on Nov 30, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Hi OgleTree,

I've recreated the profiles loads of times.

Will try changing to corporate.



2:06 pm on Dec 6, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member


There is setting somewhere where it asks if you will need multiple computers to sync, I selected multiple computer here once and had profile problems.

When all else fails I do a soft reset, it seems to work when sync gets screwed up, and doesnt lose any data.


10:36 am on Dec 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Thanks ASPdaddy,

We always select the single computer option to prevent that, however, still no luck.

I think she is beginning to give up.
atob, c


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