Forum Moderators: not2easy
In a room full of web or media professionals, this is always the question that will produce the biggest laugh.
engine's suggestion is a good one, but I've found with some small clients, particularly when there's one guy at the top who handles everything, that the contract isn't going to help. I had one client some years back who actually paid in advance and never delivered the material I needed... and I burned up most of the hours that the job would have taken just with memos and false starts trying to nail down the content.