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Topica problem

The weirdest thing...

         

rosslaird

12:18 am on Sep 5, 2003 (gmt 0)

10+ Year Member



I'm running Debian (Xandros), and recently I've had trouble accessing the Topica email publisher site:

www.email-publisher.com

I use this service for my business, so I really need to be able to get to it. But when I enter the url, or click on a link to the url, there's a long pause (a couple of minutes) then I get a timeout error -- at least in Konqueror I do, the other browsers just report some vague "problem." I've tried Netscape, Mozilla, Mozilla Firebird, and Lynx. All fail to connect. But when I reboot into Windows (I have a dual boot machine), everything works fine. Topica loads right away. I have also noticed that in Linux it's not just the Topica home page that I cannot access but any page on the entire domain! Same goes for www.topica.com.
A few weeks ago this was not a problem. I could connect to Topica without any problem. I have upgraded a couple of things (though not my browsers) through the Debian apt-get system (which is just amazing, by the way, when you come from the Windows world) over the past few weeks, but nothing I can think of would be causing this.
Anybody have an idea?

Ross Laird

Duckula

12:35 am on Sep 5, 2003 (gmt 0)

10+ Year Member



Just an idea. It's quite old, and I don't know what has happened with it...

There is a kernel option called "TCP Explicit Congestion Notification support". It improves networking throughput, but some buggy routers refuse connections from machines asking for ECN. A time ago there were *lots* of major sites rejecting connections and ECN was turned off by default, I don't know if it's still the case.

Try disabling ECN: as root, do

echo "0" > /proc/sys/net/ipv4/tcp_ecn

I *think* that's the path and procedure, please google for it yourself.

rosslaird

2:45 am on Sep 5, 2003 (gmt 0)

10+ Year Member



Thanks for the tip. I disabled ECM --

echo 0 > /proc/sys/net/ipv4/tcp_ecn

but it didn't work. Back to the drawing board.

Josk

11:54 am on Sep 5, 2003 (gmt 0)

10+ Year Member



What excuse do the browsers give... Those error messages are useful...

rosslaird

1:54 pm on Sep 5, 2003 (gmt 0)

10+ Year Member




Mozilla Firebird, after about two minutes, says:

"The operation time out when attempting to contact www.topica.com."

Konqueror, after about 15 seconds, says:

"An error occured while loading [topica.com:...]
Timeout on server
Connection was to www.topica.com at port 80"