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If it were me, myself and moi who was repeatedly trying to reach Company X's customer service area and contact could not be made, and there was no clear cut reason, I'd begin to think I wasn't a very important widget for Spacely's Sprockets or Coswell's Cogs.
At that point, Astro, Elroy and I would be asking Rosie to tell Jane we'll be home late for the dinner pills and then we'd fly off to start looking for some group that might care about having George as their customer. Not only that, I'd be inclined to use htaccess to make certain they couldn't ever visit Judy's webcam again as well.
Well the situation I face is thus.
I purchased one of their templates for about $40, which isn't a great deal however my site already has these graphics installed.
The situation I am in is that I tried to compress the graphics for web optimisation and unfortunately I have overwritten my original files with not great quality ones.
So I have emailed and emailed and emailed if they can resend me the files.
I now find myself being forced to re-buy the same files I bought 4 weeks ago as my current site is suffering from these poor quality files.
I'll keep on at them and I am now going to pay another $40 for the same template, and I will see if they refund my card if I eventually get any reply.
Its just a shame that they support isnt as good as their files, and 2 their files are not pre-optimised which would have saved me all of these probelms.
I'll keep you all informed of what transpires either way.
[edited by: webdev at 7:36 pm (utc) on Feb. 22, 2003]