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CRM software?

Software to record customer requests and calls etc

     
8:57 am on May 17, 2003 (gmt 0)

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Hi,
Can someone recommend some free or cheap CRM (I think thats what it is) software to allow me to process customer requests by e-mail or phone. Also to allow me to process returs of good with an RMA number. I am not sure if this is the right forum for this request.

Thanks
Fur

3:15 am on May 19, 2003 (gmt 0)

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WebmasterWorld Senior Member jeremy_goodrich is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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What's an RMA number? Hm, for something so specific, you might be better off checking a script archive like sourceforge, freshmeat, hotscripts, etc.
1:22 pm on May 24, 2003 (gmt 0)

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WebmasterWorld Administrator anallawalla is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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I think you're asking for too much from a cheap CRM package (I think you mean a contact manager, not CRM) if you want RMA (Returned Merchandise Number) tracking as well. Most of the cheap ones will let you add custom fields and I think most have free trial versions so you can check them out.

My profile has a link to my home page, which has one to my business page, where I have a link to a review I wrote of 3 low end "CRM" packages.

- Ash