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Acceptable down time? 12+ hours?



10:34 am on Feb 15, 2003 (gmt 0)

10+ Year Member

My host has been down for more than 12 hours. All servers seem to be down and no response from tech support. The phone isn't being answered and no return calls from the many pages I have sent. I've dealt with many hosts over the years, this is the first time I've experienced down time for more than a few hours. Is this unacceptable down time?


1:47 pm on Feb 15, 2003 (gmt 0)

10+ Year Member

Depends on your Service Level Agreement. In general, 12 hours is unacceptable. But I've seen worse with a Santa Cruz ISP - approx. 3 days downtime. Lucky me, I didn't go with one of the cheap-cheap-cheap-hosting guys. Rackspace.com still rules :)


1:50 pm on Feb 15, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Thats totally unacceptable. Time to look for a better host I think, you do seem to get what you pay for.

Have u got a SLA? Prob only if you have a dedicated server.


3:48 pm on Feb 15, 2003 (gmt 0)

10+ Year Member

I have a dedicated server. Back up after 14 hours. I called with a response "ah, we are working on it, I called the techs"... Time to dump them!

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