Hosting and Email Pricing

How much to price it in a bid

[graywolf]

I am bidding on job and the client has very little technical understanding. He said basically I don't want to be involved in the hosting, I want you to take care of that. This part I don't have a problem with.

They currently don't have email and he wants to give accounts to about 15 people. He also doesn't wan't to be bothered with any email issues either.

How do you estimate for this? What's a reasonable amount to charge? Do I list the email management as a seperate item in the bid? What's the best way to word the contract so I don't end up becoming 'email-boy'?

[percentages]

>What's the best way to word the contract so I don't end up becoming 'email-boy'?

LOL...In my experience it doesn't much matter how you word the contract, if they have your phone number you will inevitably become "email-boy".

Email support is probably the biggest single under valued service offered by webmasters/hosts.

If they have no internal support for email issues, then price it high.....they will use you and abuse you, so you may as well have that built into the price :)

[Travoli]

The less sure you are, the higher you should aim :)

[bluelook]

Be prepared to receive complaints and questions, even when the email is good. I have a client, that sometimes would call me saying that the email was down (and it wasn´t...) and the problem was really their network, and I had nothing to do with it!