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I never tried anything like this, so I don't know how to advise. Does anyone have any experience here? Know of any studies?
There is another free customer chat from www.livehelper.com that promise more. Have not tested it though.
Paid services or software are supplied by www.liveperson.com and www.heyinc.com
"I have been quite pleased with human click. i get about 3 people a week that will use it as it is intended. it does provide some stats too. I am looking into this one as well, make sure they look at this...www.smoothsale.com
It's just like human click, but with a interesting sales twist."
Note: this is not generally a heavy traffic site, he aims toward branding and major trade magazine advertising. He did have an online press release a couple of weeks ago, and his traffic and sales skyrocketed.
"Marcia - I have been using Human Click for since it first came out and I love it! Also, my customers seem to like it - quite a lot of them use it to ask me questions or to email me when I'm offline- I especially like being able to see who is visiting when the doorbell rings - when I'm out in the studio, I can hear it and it is soothing to know people are at least visiting my home page - HC has a nice site for visitor statistics too. It doesn't seem to be a cause for slow loading.
I thought Live Helper would be wonderful because of the voice contact but upon going to their site and trying to use their demo, I don't think they are ready!!!! - I spent over 2 hours and locked up my computer 3 times trying to make contact and frankly I'm not willing to put in any more time on them even tho I would love to have the voice capability.
Hope this helps."