Sending photos via email using AOL

Problem with .art as email attachment

[Marcia]

A lady is trying to send me photographs for her site using AOL mail, and they are arriving in .art format, which I can't open. I know that this is a proprietary AOL compression method, and vaguely remember reading that there is a way for AOL users to disable this compression, but have no idea how.

Any help with this?

[rpking]

Your contact could follow these instructions [aol.about.com] if they have an graphics package (and can use it)

...or these I found these instructions to turn off the compression.

1. Click on the My AOL button.
2. Choose Preferences and WWW.
3. Click on the Web Graphics tab.
4. Click to remove the check from the Use compressed graphics box.
5. Click on OK.

I don't/never have used AOL so I don't really know which is the best option. I assume the second for the novice user.

[GWJ]

Marcia,

Check this out, it may help...
[upsdell.com...]

Brian

[Marcia]

Thank you to you both for the information - I've forwarded it. In the last email she sent she asked me how to turn ON compression, so if the info you've given doesn't help her, I'll have her scan into PSP which she has, and give her a temporary password to upload with browser to some web space (which won't work with AOL browser.)

Last resort will be for her to mail me the photos. This is a lot of hand-holding - I think it's called customer service. :)

I need to know this myself anyway, for future reference. Thanks again.

Marcia