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Many users will automatically or periodically remove the cookies from those three affiliate programs through ad blockers including myself.
1) Norton Anti Virus does not do anything, it's Norton Internet Security and Firewall products
2) Norton finally listened and new versions are shipping with ad blocking OFF by default instead of ON. Although tons of surfers still have old versions with ad blocking on and dont realize why parts of pages are missing.
3) "That's why they have a feature like "encrypted URLs".
No the URL incryption still won't help get past the blockers if qksrv links are being used. CJ has a bunch of new domains to bypass the blocking issues. I think most merchants have updated to the new domains, so if you still have qsrv links on your site you need to pull new links that are the new URLS.
4) "So by removing the cookies are they removing the block thus allowing the link?"
Let's separate the 2 problems - both of which can separately cause lost commissions.
BLOCKERS - When Norton blocks CJ links the entire banner or text link is totally missing so the user does not even see it and has no where to click. (I have examples in my article shoing this.)
COOKIES - When users delete cookies or ad blockers and antispyware deletes or blocks CJ cookies then the surfer can still click links and can still buy however you will not get commission because the cookie with the info does not get to CJ.
Hope this helps to clarify and I know it sucks. There are some solutions that help and many ideas that are being discussed. I truly wish there was a way we could pay every affiliate every dime they earn. But if the link does not work or the cookie gets eaten there is no way for us to track it.
I almost missed this post and just saw the request for clarification. Most of what Catalyst said is correct.
I want to add a few things:
1. There are ad blocking software that do not show ads from companies in the list(blacklist). I skip through the list and saw linksynergy.com & cc-dt.com & qksrv.net in the list. I didn't find www.dpbolvw.net code or similar (Cj's variation) blocked by any of the software yet. ==> This is what I meant by encrypted URLs.
it's Norton Internet Security==> Yes. That's true.
BLOCKERS - When Norton blocks CJ links the entire banner or text link is totally missing so the user does not even see it and has no where to click. (I have examples in my article shoing this.)==> Ad Blockers not only means Popup blockers but also ad removers based on the blacklist. Any codes from those listed sites will not show up on the browser.
I hope that helps.
In one of my articles I have a link to a partial list of the 200 or so of the *bad* words and banner sizes Norton blocks.
This list does not have the banners sizes in it, sorry I cant find the list that does.
Here is a list of many of the words that are blocked and deleted by Norton. (Mods, note this is not my site)
The other thing, not related to CJ but mainly Indie affiliate programs is - be sure they dont have the words ad or banner in the URL structure. Both Sharesale and DirectTrack used to have their banners in a banner sub directory and their URLS looked something like: xyz.com/ads/1234. I discovered all their links were being blocked due to that link structure and had both companies re-name their directories, then they were no longer blocked.
So double check your Indies too.
Actually Norton is not even very good at blocking pops and this isnt about pops. The goal is to block all ads. So it's not even targeted just at affiliate network ads but traditional ad networks too like Fastclick and others.
Since you seem to be hungry for more info about this, one of the in-depth articles I have written about Norton was for About.com and is titled: Is Norton Blocking Your Internet Marketing Efforts? Hopefully most people will upgrade to the new version that has ad blocking off by default and this problem may gradually go away over the next year or so.
Fingers crossed and putting on my rose colored glasses!
This is another example of a corporate body policing our online shopping. If we venture into a 'virtual mall', we expect to see ads, we're out to buy, we want ads. Its a vast distance from researching information about widgets and being forced to duck and dive betwixt an assault of pop up/unders.
I fully appreciate taking on the latter but stop this 'nanny state in Cyberspace'.