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Affiliate advertiser not giving proper credit...

What is my recourse?

         

dataguy

6:54 pm on Mar 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have an advertiser who has an affiliate program that pays a higher commission than any other advertiser in this particular niche. They have been around for 10 years and by all accounts are the industry leader.

Early in March I asked the advertiser if I could promote their offer in one of my monthly newsletters where if one of my users signed up for their service, I would give them a special deal on what my site offers, they would simply have to email me to let me know that they have signed up with this advertiser. The advertiser agreed that this would be acceptable.

As this promotion started, the advertisers affiliate control panel started having problems, as in it wouldn't register ad impressions or click-thru's. After fixing one problem and creating another one several times, they finally appeared to have it all working.

During my promotion, I had enough people email me to let me know that they signed up with this advertiser to earn a substantial amount of money (about $5k). Today the advertiser updated their affiliate control panel (it's updated once per month) to show that I've earned less than $1k. So far the advertiser has not returned my email asking if he would take a look at my list of users who say they have signed up for the advertisers service.

I'm looking for suggestions for recourse. If I have users that have evidence that they signed up for the advertisers service, yet I have not received credit, should I go to the advertisers State Attorney General? Should I blow it off and chalk it up to business on the Internet? Is there anything else I could do?

Thanks for your advice...

plumsauce

4:43 am on Apr 1, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member




Should I blow it off and chalk it up to business on the Internet?

no opinion on what you should do, but that's a slippery slope. would you accept this in real life? what would you do there?

rfung

7:50 am on Apr 1, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The threat of legal recourse seems to work wonders... and in fact could be used if you hire a lawyer to work for a percent of recovered fees.