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Finally! A small business that gets it

         

rcjordan

3:00 pm on Jul 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've been doing sponsorships for small business websites on regionally focused sites for 6 years. This is the first of literally hundreds of email inquiries that tells me everything I need to know to make a recommendation.
============
My name is Bill LastName. I have a dealership with Invisible Fence pet containment in the Northeastern NC area. I am seeking customers in the Albemarle region including those that have summer homes on the Outer Banks. High middle and high income usually use my product and service. Would the hit demographics that you receive be beneficial to my endeavor? If so how/where would you suggest my business be listed. I prefer a link to my website.
Thank You, Bill

rcjordan

4:26 pm on Jul 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We had a thread here somewhere re publishers advising potential clients NOT to advertise on their site(s). This is particularly true with sponsorship slots for small businesses where branding and impulse buying are not likely to be part of their marketing effort.

Soooo, FWIW, here's the rest of the exchange.

> Hey Bill,
>
> Unless you get a number of customers that buy an invisible
> fence when they relocate to the area, I don't think my
> traffic would be a good fit. The majority are researching
> vacation plans, but an estimated 10 to 15 percent are
> planning to relocate and/or retire here.
>
> Our rates for an link ad package, including logo graphic, and
> descriptive text covering the blah, blah, blah....

Finally! an administrator that gives honest feedback! Thank you for your time. I'll keep looking. Bill

Travoli

6:31 pm on Jul 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Great thread rcjordan. So maybe I am getting this correctly, maybe not. You had a potential client (who wrote a great letter) ask if your services would benefit them, and you said no?

Was this because the amount of traffic would have been too low compared to the price of optimization? I am assuming so.

Have you considered picking them up as a client and just doing PPC work for them, for a 10% premium over advertising spending? Seems like that might be another source of income. Then again, it may only amount to about $2.00 per month for you, and therefore not worth the effort.

You could always suggest some targeted keyword phrases on goto, just to be friendly (maybe get some referrals too!)

Great job on the honesty though, sometimes it seems as though there is not enough of that left in the world.

rcjordan

8:53 pm on Jul 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>You had a potential client (who wrote a great letter) ask if your services would benefit them, and you said no?
>
That's correct. I told him I didn't think his advertising dollars would be well-spent with my web publications.

>Was this because the amount of traffic would have been too low compared to the price of optimization? I am assuming so.
>
Even though the traffic my site could have provided would have worked out to an estimated .10 per click, I don't think the conversion would have been high enough to make it profitable for him.

>Have you considered picking them up as a client and just doing PPC work for them,

This might be hard to explain without a little background. Originally ('95-'96), to get clients, I developed and hosted their pages as part of my sites. As my sites developed, I shifted the strategy to be more like a print magazine and I became an editor/publisher. Now, (with a few minor exceptions) all content is mine and I only do SEO for the benefit of my own sites, I then sell advertising space via sponsorships, buttons, and banners.

>the honesty
Besides being the right thing to do, it's a good business practice. I would have eventually lost the disgruntled clients anyway, and I've found that it's just an easy way to do business. Now I often find that my reputation for 'telling it like it is' either preceeds me or is easily validated by someone else present. That really expedites so many deals now that I tend to take its effectiveness for granted.

Bradley

9:01 pm on Jul 11, 2001 (gmt 0)

10+ Year Member



that honesty helps you to further build your reputation. That person will tell others about his positive experience with you. Saying "no" now could results in many others saying "yes" in the future.

rcjordan

9:18 pm on Jul 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Just for the record, I find it just as difficult as anyone else would to say 'No, my sites aren't right for the job.' But I've found it pays big dividends.

Travoli

9:55 pm on Jul 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Ahh I see, I thought they wanted SEO work.

I applaud honesty!

Drastic

4:19 am on Jul 12, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think this is a case of excellent business practice.

When I first got into affiliate marketing, I didn't care what my visitors got, what the merchant's business model was, what my visitors could do for them - just show me the money. It didn't take long to figure out, taking everyone into consideration when making decisions was the best route. What merchants want traffic that does not convert? What visitors want pure hype, or uninteresting products/services? A big part of online success is looking at all angles for decisions, and finding what is a winner for all parties, just what rc did.

Brett_Tabke

9:56 am on Jul 12, 2001 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Did he come back and try to get that 10% of your demographics that you _can_ service for him rc?

rcjordan

2:28 pm on Jul 12, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>get that 10% of your demographics that you _can_ service

You mean the "estimated 10 to 15 percent are planning to relocate and/or retire here"? No, he didn't. While I'm somewhat acquainted (;)) with what the real estate market does with the incoming traffic, I really didn't have a clue as to whether an invisible fence installer saw that segment of my traffic as a hot demographic for sales prospects. My guess is that it would be lukewarm at best, he seems to have confirmed that.

grnidone

3:25 pm on Jul 12, 2001 (gmt 0)



>I applaud honesty!

Here Here! Actually I look at it this way: I don't want to waste someone else's time, and I don't them wasting mine.

>You mean the "estimated 10 to 15 percent are planning to relocate and/or retire here"? No, he didn't.

Yet But he coudl very well refer someone to you in the future..you have already proven yourself honest and worth recommending to someone else.

-G

-H

rcjordan

5:27 pm on Jul 12, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Drastic and I have been chuckling over this, all the attention to 'honesty is the best policy' is making me feel like I'm a candidate for canonization. As I mentioned, I have a tough time not going for the kill. Or, as Drastic said "just show me the money" because that's how I keep score in this web publishing game.

That said, telling it like it is has made web marketing incredibly easy for me now, and I heartily recommend this approach to any publisher dealing with sponsors or media buyers. When I get a serious inquiry, I offer detailed stats and demographic info about my traffic, then I just point them to the roster of sponsors and invite them to pick one or more and email them. BTW, I don't offer contracts and 99.99% of my deals are done on an email "handshake." (Keep in mind that my business model calls for a large number of sponsors at relatively small individual $ fees, so I'm not risking much on any given transaction.) As for referrals from those I've advised not to advertise, I can't say that I've had any from independent advertisers. But, I *DO* have a nice stable of small site developers and even a few regional media buyers that recommend my site to their clients -sometimes in their original proposals. I do not offer a sales commission, as that would compromise their relationship with their clients. I do give them all the support info I can and promise to make them look good for their clients.

Also, Drastic made a very important point:

What visitors want pure hype, or uninteresting products/services? A big part of online success is looking at all angles for decisions, and finding what is a winner for all parties
On many sites, advertising can be CONTENT. Many times, I've run banners and even sponsors that I knew were not going to pay out in terms of effective CPM. I ran them because they looked good in context, even if they were tangential to the routine, high-volume interests.