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adCenter: 3 hours to pause/resume ads?

Why?

     
7:47 pm on Jun 12, 2006 (gmt 0)

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Why is it still taking 3+ hours (on average) to see ads after resuming campaigns and 3 hours after pausing ads before they actually stop appearing and receiving clicks?

3+ hours is way too long. MSN please make this a top priority - you've had a long time to fix. What's taking so long?

7:54 pm on June 21, 2006 (gmt 0)

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MSN needs to rectify this. We paused several high traffic orders and 5 hours later there's still no slow down in our traffic.

Google appears to pause / restart almost instantly.

adCenter411 what's the official line re timescales for pause / resume to take effect?

Regards
Simon

11:22 pm on June 21, 2006 (gmt 0)

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Hi Simon,
The average time to pause or resume a campaign is 3 hours, it's sometimes more, sometimes less. The product team is working to make this shorter, and once we get this resolved I'll let you know.

Thanks,
adCenter411

9:42 pm on June 22, 2006 (gmt 0)

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Thanks adCenter411

Glad you're working on it.

Regards, Simon

1:37 am on June 23, 2006 (gmt 0)

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Ever wonder if there is more than one person on the "development team"?
6:53 pm on June 23, 2006 (gmt 0)

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Why is this a highlighted post....?
7:33 pm on June 23, 2006 (gmt 0)

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What's the big deal - Yahoo always takes that long ;)
7:41 pm on June 23, 2006 (gmt 0)

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Ever wonder if there is an AdCenter team?
5:24 am on June 24, 2006 (gmt 0)

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My campaigns stop running, and I'm loosing because of them and their error
6:08 pm on June 24, 2006 (gmt 0)

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I wonder if they disclose this in their services during sign-up and while posting. Sounds like a huge liability to charge for a campaign after a request to pull the ads.
7:53 am on June 26, 2006 (gmt 0)

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adCenter411

Current campaign pause is around 8 hours!

We paused our campaign yesterday at 10PST when we discovered a connectivitiy problem at our hosting provider. Our site was unavailable until 16PST You were still delivering traffic at 18PST!

I asked for a campaign resume at 19PST and still waiting at 1PST.

This is urgent. When is this update planned for?

Why am I concerned? Because we were spending 75 USD an hour during the period we had paused the campaign when we couldn't use the traffic!

Thanks.

Simon

 

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