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adCenter: 3 hours to pause/resume ads?




7:47 pm on Jun 12, 2006 (gmt 0)

Why is it still taking 3+ hours (on average) to see ads after resuming campaigns and 3 hours after pausing ads before they actually stop appearing and receiving clicks?

3+ hours is way too long. MSN please make this a top priority - you've had a long time to fix. What's taking so long?


7:54 pm on Jun 21, 2006 (gmt 0)

10+ Year Member

MSN needs to rectify this. We paused several high traffic orders and 5 hours later there's still no slow down in our traffic.

Google appears to pause / restart almost instantly.

adCenter411 what's the official line re timescales for pause / resume to take effect?



11:22 pm on Jun 21, 2006 (gmt 0)

5+ Year Member

Hi Simon,
The average time to pause or resume a campaign is 3 hours, it's sometimes more, sometimes less. The product team is working to make this shorter, and once we get this resolved I'll let you know.



9:42 pm on Jun 22, 2006 (gmt 0)

10+ Year Member

Thanks adCenter411

Glad you're working on it.

Regards, Simon


1:37 am on Jun 23, 2006 (gmt 0)

10+ Year Member

Ever wonder if there is more than one person on the "development team"?


6:53 pm on Jun 23, 2006 (gmt 0)

5+ Year Member

Why is this a highlighted post....?


7:33 pm on Jun 23, 2006 (gmt 0)

10+ Year Member

What's the big deal - Yahoo always takes that long ;)


7:41 pm on Jun 23, 2006 (gmt 0)

Ever wonder if there is an AdCenter team?


5:24 am on Jun 24, 2006 (gmt 0)

My campaigns stop running, and I'm loosing because of them and their error


6:08 pm on Jun 24, 2006 (gmt 0)

10+ Year Member

I wonder if they disclose this in their services during sign-up and while posting. Sounds like a huge liability to charge for a campaign after a request to pull the ads.


7:53 am on Jun 26, 2006 (gmt 0)

10+ Year Member


Current campaign pause is around 8 hours!

We paused our campaign yesterday at 10PST when we discovered a connectivitiy problem at our hosting provider. Our site was unavailable until 16PST You were still delivering traffic at 18PST!

I asked for a campaign resume at 19PST and still waiting at 1PST.

This is urgent. When is this update planned for?

Why am I concerned? Because we were spending 75 USD an hour during the period we had paused the campaign when we couldn't use the traffic!




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