Reports are a total mess!

[bostonseo]

MSN can you fix your reports? Some of us need to know what we've been charged this month? Friday is kind of an important day to have data available.

When are things going to get better? Seriously.

[bostonseo]

I'm back :) What's with the new reporting export format - download TSV? What happened to .xls?

This TSV format is notepad. How can are we expected to sort and total columns in notepad?

[adCenter411]

hi bostonseo-
the development team is working to fix the XLS issue from last night's release - once they do you'll be able to download reports into XLS again. i'll keep you posted.

thanks,
adCenter411

[bostonseo]

These kinds of errors are unnacceptable - ever heard of QA (that's Quality Assurance)?

[Draconian]

"You're out of order, [Gates] is out of order, this whole [product] is out of order"

What was that again... A few good men? Anyone?

[adCenter411]

hi everyone,
i got some clarification from the development team on the TSV / XLS issue. You can still open the report in a spreadsheet format if you follow these instructions:

In the report, click the Download TSV option. Save the file to your Desktop or some other location on your computer. Go to the file, right-click on it, point to Open With, and then select Choose Program. In the dialog, click Select the program from a list, and then click OK. Select Microsoft Office Excel (or other spreadsheet program). To always open TSV files with that program, be sure to select the Always use the selected program to open this kind of file option. The next time you download a TSV file, you can double-click it to open.

hope this helps.
thanks,
adCenter411

[bostonseo]

adCenter411,

This is a completely unnecessary workaround for an error caused by poor programming and QA; go back to your development team and demand a real resolution. Band-aid fixes are unacceptable.

[Draconian]

Actually, I like band-aid fixes, (When I find them myself) they make you feel smarter. XD

[Draconian]

PS - Thanks A/C