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Agency/Volume Support?

How can we reach someone who can help our clients get on MSN?

     

ThreeMikes

6:23 pm on Jun 2, 2006 (gmt 0)

5+ Year Member



Hopefully Adcenter411 can address this, and others can provide some insight?

We have had an extraordinarily difficult time getting started moving our several hundred PPC clients into Adcenter. Specifically, despite numerous phone calls, promises of call backs and support email after support email, we are no further on obtaining an agency rep or somebody that we can deal with consistently that can help us migrate a potentially huge amount of spending over into Adcenter. It's amazing to me that a new service with a marginal market share is not doing everything in it's power to help firms like ours give them money!

We have set up several accounts but need some sort of Adwords MCC equivalent or some way to effectively manage a large number of campaigns.

Can Adcenter411 perhaps provide us with some guidance? Or can anyone else with better luck provide us with some insight?

Thank you thank you!

Mike

adCenter411

11:08 pm on Jun 2, 2006 (gmt 0)

5+ Year Member



hi ThreeMikes,
i would suggest signing up for Quick Launch. You get a dedicated rep for 30 days, they migrate everything and get it set up for you. you can sign up here (https://advertising.msn.com/microsoft-adcenter/quicklaunch/signup) and you'll hear from them about 48 hours after they receive your form.

i know there are some others on this forum who have used Quick Launch, if you want to pipe in and share your thoughts on the program.

hope this helps.
thanks!
adCenter411

GAds

7:54 am on Jun 20, 2006 (gmt 0)

10+ Year Member



need some sort of Adwords MCC equivalent or some way to effectively manage a large number of campaigns.

Can't agree more!

Adwords has the MCC account and Yahoo has the Ambassador program, why can't Adcenter has a similar arrangement for agency users?

Draconian

7:57 pm on Jun 20, 2006 (gmt 0)

5+ Year Member



It does... They call it premium status, comes with API.

"It's amazing to me that a new service with a marginal market share is not doing everything in it's power to help firms like ours give them money!"

... I don't think you took into account the fact that in Microsoft's eyes, you're a marginal business and they are in the ones with the money. Just because adCenter is a small branch doesn't mean the hierarchy ends somewhere before Gates (Until he's gonzo). Although, I totally agree, the service should be very much improved.

 

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