Forum Moderators: phranque
The host ive been using and have always used has been very good with technical support - replys on a Sunday within the hour, I am or was very happy with them.
I recently received a worried call from my father stating that he couldnt get his emails - the site was down, after being told they were down for an upgrade of servers by the host, we would receive a 3 months fees back. Which I thought was odd in its self.
Site goes up and then down and has been for 3 days - Ive had no response from their support department despite several sent emails.
My other sites that are hosted by them are still up and running, so I suspect something is seriously wrong.
The option I can see is to switch hosts PDQ, if not sooner, my main concern is are the emails that are being sent are being bounced back. Setting it up a general catch all email address (registered with someone else) is the only option. Or not?
Apart from changing hosts there is not a lot more I can do is there?
Im really clutching at straws here.
Leaving your original host up for a while, you set up an account at a new host.
Then you upload all the same files, but with minor changes so you can see which host
is serving up the page when you browse in. Test everything out of course.
ONLY THEN, go to your domain registrar and have them redirect to the new host.
This may take up to a day or so for the changed host to propagate worldwide.
With all your ducks in a row, you fire the original host.
Demand a refund. You may or may not get one, but its fun. -Larry
