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Forum Moderators: phranque
I'm really frustrated at my hosting company.
I sent them an email recently to complain about the lack of visitor tracking options on my site's cPanel server (my site's statistical back office). They said they were aware of the existing problems and suggested I try their new vDeck server which offers more advanced tracking options. They said it would take 2-3 days to set my site up on the new server and if I wanted them to move my files over, they'd charge me $50, otherwise I could do it myself for free. I said I'd move the files myself, but added that I didn't want my site moved to the new server if my site would have any downtime. I never received a reply back saying my site would be down, so thought all was OK.
Well, the next day I tried to access my site and it was completely down. I even had some friend's try to access it on their computers...it was totally down...FOR THREE DAYS!
The bad thing is Google crawled my entire site during those three days and needless to say, couldn't find it. So now I have almost 95% of my site's pages totally missing from Google. These pages ranked fairly well, some even ranking extremely well.
I've complained to my hosting company because I'm losing major traffic and most importantly my online income. I have been told they aren't responsible for listing my pages in Google (duh!) and that my site ranks very well for "such and such" search term (they listed a search term I'm not even interested in ranking well on). I told them I know they aren't responsible for listing my pages in Google, but they ARE responsible for taking my site down for 3 days and my site losing it's listing in Google for almost all of my pages.
I'd appreciate any advise on what to do about this. Is this a common occurence? Am I out of luck and just have to wait until Google crawls again? Will my pages rank well again? UGH! I am so mad!
Thanks in advance for any advice.
On top of that, it is possible to move the site to a new server with NO DOWNTIME when it is done properly!
So why they needed 3 full days I don't understand.
I would probably move to a new host, as this is not very good work of them, but that's me.
About your listing in Google.
With about 3 days and *some* of it will come back, but not all.
Your site will be indexed again and your rankings will probably be exactly what they were. Downside is this will take more then the 3 days it took to get them out of the index.
On a positive note, Google is crawling a bunch of my pages now! :) I resubmitted my URL to them with the explaination that my site was down for 3 days and my pages weren't listed any more. :) Hope it crawls them ALL!