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I have a few IP addresses that this person has used and they are all through 1 dial up account.
Is it possible that the ISP would be able/willing to identify the user, if given the IPs used and times?
Just grab one of the 2 million AOL CDs which arrive in your mailbox each week, and sign up using a stolen credit card. By the time your free month is up and AOL realise the card is stolen, the criminal has switched to another dialup account. This isn't even going into the details of anonymous proxies, zombie networks and the like.
If you're in the US, unless you can prove that more than $5000 damage has been done, it isn't even a crime - and the FBI aren't interested unless the damage exceeds several hundred thousand dollars. Same goes for most other juridictions, too.
the information to find out who it is is most likely there, just might not be worth the time to get it when it would not be easy to charge them with anything...
I don't believe that the people doing things like this take that much care in hiding there identity because with the laws and what law inforcement is willing to do for someone sending email isn't all that much.
Yes but it would only be the valid user's name, which should also be available by viewing source on the e-mail.
Only if the ISP is subscribing to and loging call display more info could be gathered.
Shady - send a full report and explanation of what happened to your host - but if it is as you say that your client was careless with his password, then your client must take some of the responsibility.