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Site problems - The page cannot be displayed

   
1:11 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have this site which only has had a "Coming soon" type page for a few months now. Suddently I cannot access the site, I get "The page cannot be displayed" - I cannot seem to find a fix to it.
Facts:
-I can ftp to the site via www.site.com
-A friend of mine in another state (far), cannot access it either.
-The DNS information on the DNS server is correct.
-The DNS info at the name registrar is correct.

Does anyone know what can be the problem?

This domain name was tranferred from registrar A to registrar B a few months back.
Two days before the site went down, registrar A emailed me saying the domain name was about to expire, but it wasn't. Registrar B (and netSol) showed the expiration date sometime in 2006.
Is it possible that registrar A did something to affect the domain name, even if they have no control over it? Registrar B says that they have complete control over the domain name.

Thanks

1:26 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Senior Member jimbeetle is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I assume that if you can check the DNS info you can access the domain account at netsol, so that sounds okay.

If you can ftp to the site it means you have hosting set up, and that sounds okay.

How about checking to see if there is a default or index page on the server? If not, upload one and try to access the site again.

Yeah, it sounds simple stupid, but last week when I set up hosting for a new domain through my reseller account I spent an hour troubleshooting "The page cannot be displayed" before realizing that I didn't have an index page set in my site setup skeleton.

1:33 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I tried default.htm, default.asp, index.htm - only one at a time - and nothing worked. Also a test.htm and test.asp did not work.

The think is, everything was working before I received that notice from registrar A - I really think they did something to screw it up, but of course they are denying it.

I also tried to delete the domain from the DNS server and set it up again. I already waited 2 weeks, so it is not a propagation issue either.

2:12 pm on Jul 9, 2004 (gmt 0)

10+ Year Member



default.htm, default.asp, index.htm etc. will return nothing if a page by that name is not on the server in the right location.
2:26 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I did place default.htm, default.asp, index.htm at the server - one at a time.

BTW, I have an idea of what I am doing. I have my own dedicated server and have many sites running. The problem is this one, which is puzzling me - it should be working, but it is not.

2:29 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Senior Member encyclo is a WebmasterWorld Top Contributor of All Time 10+ Year Member



What sort of server is it? Windows or Linux? What is the specific error you're getting? A 403 Forbidden?

If it is a Linux or other Unix-type machine, it could be to do with the permissons on the document root directory - try chmod 755. I don't know enough about Windows servers to make a comment.

2:32 pm on Jul 9, 2004 (gmt 0)

10+ Year Member



Another thing to try: have you looked at the log files for this site? What do they say? Can you see where you made the request, or is nothing there?

LisaB

2:36 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Administrator mack is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



make sure the server is set to return a default doc of some sort. In apache this is set in httpd.conf

I spend ages wondering why /dir wouldent diplay it's index file.

Just a small tip.

Mack.

2:55 pm on Jul 9, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



bunltd,
Thanks a lot for the idea to look at the server logs.
There was a problem with an old ISAPI filter I was testing months ago. I removed it and all is working.