I can't access microsoft.com web site

Help needed

[adjco1951]

For some reason whenever I try to go to www.microsoft.com I get the error "cannot find server..."

Has Microsoft changed it web address (I don't think so) or has something happened to my computer.

I seem to be able to access any other web site I can think of, it is only www.Microsoft.com that is giving me the problem.

Any ideas out there?

[storevalley]

Welcome to WebmasterWorld adjco1951

Works OK for me. Try clearing out your browser cache and try again.

[andy_boyd]

Maybe need to flush your DNS.

[transactiongeek]

Do a ping www.microsoft.com and post the IP address here and I'll traceroute from my computer.

Maybe you've been blocked because of their fix to these various wyrms that have been floating around.

[adjco1951]

I tried the first 2 suggestions - no progress but doing a ping sounds promising - but what exactly does it mean. sorry to be new to this.

Thanks so far everyone

[adjco1951]

I found a site the let helped me through the ping issue and this is the reply that it gave me

PING 207.46.144.188 (207.46.144.188) from 216.27.190.146 : 56(84) bytes of data.
From 207.46.129.170 icmp_seq=1 Packet filtered

--- 207.46.144.188 ping statistics ---
1 packets transmitted, 0 received, +1 errors, 100% loss, time 0ms

Does this mean anything to you?

[encyclo]

Your computer is almost certainly infected with the worm MyDoom-B. It blocks access to microsoft.com and sites of various anti-virus companies. Try this alternate link for Microsoft:

[information.microsoft.com...]

And read this page:

[information.microsoft.com...]

Which will tell you what to do.

You should also get your anti-virus signatures up to date and run Ad-Aware or Spybot Search and Destroy to see if you've got anything else on there. Oh, and don't try using your computer for anything else until you've cleaned it up - it's in the process of trying to down the Microsoft web site, and the worm hase transformed your computer into an "open relay" for sending a few million spam messages.

Good luck on this one, I hope you don't lose anything important.