QMail: "your message was identified as spam"

[Nova]

Hi everyone,

Recently we mailed a newsletter to our customers and received many of them undelivered. The message says that "your email was identified as spam and that's why was not delivered". Probably the wording was different.

We did not have this outcome until our recent change of a hosting company, and I am curious how this qmail-send program clasifies emails.

What factors does it consider? And is there anything we can do about this situation?

Thank you,
Nova

[pageoneresults]

What factors does it consider? And is there anything we can do about this situation?

It sounds like your new hosting company managed to get itself listed in one or more of the spam databases. The email program is set up to reference one or more spam databases. What you are getting sounds like the failed mail with an X-header inserted.

<added> It is also possible that your new host has open-relay set up and if so, you'll get flagged immediately by the spam databases.

[Nova]

Yes, you are right. I recently began experiencing problems with simply reaching customers. My messages are either undelivered or end up in the customer trash folders ;(

Is it possible to remove those records about spamming from those databases or it's permanent?

I just don't know whether I should contact my host about this situation.

Thanks for your prompt response.
Nova

[Mardi_Gras]

>Is it possible to remove those records about spamming from those databases or it's permanent?

Possible? Yes. Are you likely to get the anti-spam fanatics to remove your server? VERY doubtful.

pageoneresults is right on topic on the open relay issue...fixing that would require first that your host close the relay and then notify all the relevant blacklists that they have done so.

Sending your e-mail from a different host might be a better solution.