Live Online Help

[Compworld]

We currently use Get1on1 dot com as our live online help provider, but their service has been getting worse lately. Sometimes their site goes down for a day or so w/o anyone correcting the problem until the next business day. Normally, this would not bother me, but since the java applet is trying to load when their site is down it slows down the page load time for our site. Does anyone know of another service (free if possible) that offers a a live online help service that we can use instead of our current provider?

Thanks,

CompWorld

[MatthewHSE]

I don't offer live help on my site, but if I decided to add it, I'd use the live support script from SiteInteractive. Might not be a good choice for you, though, depending on what features you need/want. (And it's not free, but the cost is reasonable.)

[txbakers]

I have a great program I use for live support. But, it's not free, and it only works on Windows servers.

xigla.com absolute live support.

I highly recommend it.

[Compworld]

Thanks for the info. How hard is it to install? It would be running on Win 2003 Server.

CompWorld

[Compworld]

Anybody else have some suggestions?

Thanks!

CompWorld

[txbakers]

The absolute live support program is stupidly easy to install and use. If you want a demo of it, sticky me and I'll show you how I use it.

or go to the xigla.com website to try it.

[vrtlw]

Craftysyntax.com have a package called cslivehelp which is opensource. I installed 2 days ago and am currently testing it. My concern so far is the constant polling of my webserver (43bytes every few seconds makes my site stats difficult to read).

[edit]Added concern[/edit]

[edited by: vrtlw at 10:42 pm (utc) on Jan. 23, 2004]

[Compworld]

Hi,

Yes, I checked the xigla.com program out, but wasn't really crazy about some of the options/services. Wanted some other choices. Don't mind paying for it, but I need to know that it would install seamlessly on the servers before I spend the money. So far, neither of those services allow me to test the service out on our servers.

CompWorld