Forum Moderators: phranque
Another portal is dead article. I question their feedback demographics. It is a little like asking us lot about what we think of google and assuming that is representative of Mr Joe Schmo Average Surfer.
As for the ISP portals, for a small ISP I think you just want some good basic info about the internet for beginners. Perhaps a web search, anti-virus news, and links to some basic downloads like alternate email clients, anti-virus programs, browsers etc. You want to create a balance of providing some nice basic services and guidance for new people that will use the ISP portal for months before finding something better and at the same time recognize that eventually many will move on to Yahoo and the like so don't spend too much money on the service.
/claus