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Westhost's notion of 7/24

     
5:21 pm on Jan 20, 2003 (gmt 0)

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Just got an email from Westhost:

>Currently we have a gap in our tech support
> coverage on Sundays but we are training a new tech >to take that shift over.

It explains, finally, why I can never get support on weekends but doesn't explain why it takes a day or two to get it the rest of the week.

Funny the website still says they offer 7/24 support. They probably just haven't gotten around to changing it.

5:26 pm on Jan 20, 2003 (gmt 0)

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maybe 7/24 means, they can answer 7 queries when 24 come in. ;-)

maybe you should check your contract about response time of their support.