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Insights won't sort- newbie troubleshooting

Insights, Reach, Post

         

KathyAd

2:02 pm on Feb 8, 2016 (gmt 0)

10+ Year Member



Help! I am trying to do some Facebook reporting for my company and cannot get a list to re-sort. The list usually re-sorts without a problem. Specifically, I am looking at Insights / Posts / All Posts Published. This chart is usually sorted by Date, but at the top of the chart, there are Up and Down arrows allowing you to sort by Reach. (We want to see the most popular posts at the top of the chart.) However, today, I click the arrows and no re-sort happens. Any input on this? Thanks!

not2easy

2:33 pm on Feb 8, 2016 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Sometimes FB interface at all levels can be unresponsive as they migrate and update data. Try clearing your browser cache and log in fresh to try it again. Sometimes there are behind the scenes upgrades and changes in the interface itself and you just need to try later.

KathyAd

2:44 pm on Feb 8, 2016 (gmt 0)

10+ Year Member



Blah. I just tried that and was REALLY hoping your suggestion would work, but it did not work for me. Help? Anyone have any other suggestions? Thanks!