I like it count doesn't match

Button on page shows 500, but insights logued in 200

[Kickedout]

I have the I like it button on at least 2 domains. The code is the same and both are poiting to example.com

I have a common facebook user and I run a "page", so I can use is as "page" and see the insights once logged in.

My buttons are showing more than 500 people in the counter, I trust that number because I see it growin slowly.

However the big dissapoint is once logged in, in facebook, shows 200 in total count. That number is "dead", it doesn't match my 500 "likes"...

I'm clueless, what happens there?
Why doesn't match, while the counter on page keeps growing?

[Tommybs]

The "like" on the actual facebook page is different to the "like" on external websites. You need to integrate the "like box" plugin on a website so that they like your facebook page rather then a different open graph entity relating to your actual website

[developers.facebook.com...]

[Kickedout]

Thanks I really don't understand much.

My page let's say www.example.com is the one I have in facebook (facebook.com/example ) ok? I generated the code not in the page you mention, but in that one: [developers.facebook.com...]

That as a result gives me a like button, with a counter, saying how many likes I have. Cool!

That same code was pasted also in my other sites let's call it www.example.com.something, www.example.com.something2.

The "like" on the actual facebook page is different to the "like" on external websites. You need to integrate the "like box" plugin on a website so that they like your facebook page rather then a different open graph entity relating to your actual website

1) Do you mean I must fill that form again for each site I put my like button, indicating in the field "url" http://www.example.com.something


The field at very top is confusing "url to like" the help says: in XBFML defaults to the current page (no idea what that means)

And then again, another time http://www.example.com.something2, and paste that new code in my other websites?....

But I just have 1 only page in facebook (facebook.com/example)...

2) Finally: my button points to www.example.com (root), all clicks no matter what page, counts right? I mean those coming from www.example.com/index.htm, or www.example.com/otherpage.htm?

[edited by: bakedjake at 5:07 pm (utc) on Jun 16, 2011]
[edit reason] sidescroll fix [/edit]

[Tommybs]

2) Finally: my button points to www.example.com (root), all clicks no matter what page, counts right? I mean those coming from www.example.com/index.htm, or www.example.com/otherpage.htm?

This should be correct.

With regards to point 1. People who click "like" when going to www.facebook.com/example are different "likes" to http://www.example.com or example.something.com

If you want all the likes on www.exmaple.com to actually be for www.facebook.com/example then you need to use the "like box" plugin I sent you above. Otherwise the "like" button across example.com and example.something.com will not be the same. They might all still point to example.com and be linked with that but they wont be linked with the page on facebook.

hope that helps

[Kickedout]

First of all thank you for your help.

Regarding "like button" I hate it, is tall and can't be represented in less than 292 px wide and 62 px height decently, while like button is small and elegant. Since I need to integrate it in many sites in nav bar, doesn't work for me (I need to fit it in a 150 px x 20 px spot)

When I enter my data in "like button" page, I'm actually seeing at this moment, the 200 users I actually see logged in (count matches) but I'd be "loosing" 300 likes... :(

They might all still point to example.com and be linked with that but they wont be linked with the page on facebook.

1) Is there any point on keep doing it? I don't clearly understand what happed with those 300 that clicked on my other sites the like button. What action was caused exactly?

2) Is there any allowed way to "tweak" the "like box" code to use the nice appereance of like button?

<iframe src="http://www.facebook.com/plugins/likebox.php?href=http%3A%2F%2Fwww.facebook.com
%2Fexample&amp;width=292&amp;colorscheme=light&amp;show_faces=false&amp;border_color
&amp;stream=false&amp;header=false&amp;height=62" scrolling="no" frameborder="0" 
style="border:none; overflow:hidden; width:292px; height:62px;" allowTransparency="true"></iframe>

3) If not to question 2, what should I do? Create a new facebook page for each webiste (which is a lot of work that I'll not be able to maintain thus will be crappy for all without new contents. That's why I prefer to concentrate efforts on 1 facebook page only.

[edited by: tedster at 6:28 pm (utc) on Jun 16, 2011]
[edit reason] Add line breaks to prevent side-scrolling [/edit]

[Tommybs]

Hi,

The likes with the other sites like buttons have been attributed to those sites as a separate entity in the open graph. So they will never match up with the likes on your facebook page.

2) You could try changing the width and height properties of the iframe to being a lot small and so only show the actual "like" part of it. The width and height are listed in the code you posted.

[Kickedout]

Tried what you said and can't be done, because making height smaller (or widht) just causes the bottom part of "image" to be cropped, and that's the "like" part. In fact if I trim the witdth and height much I'll only see the small logo of my site as the only part of like box.

Would you mind to illustrate me about what happed with those 300 that clicked on my other sites the like button. What action was caused exactly? Is there any way I can "recover" those?

[Tommybs]

Those likes are associated with a the website in question, not your facebook page.

If you go to [graph.facebook.com...]

this should show you the likes for your website. Similarly if you go to

[graph.facebook.com...]

That will show you how many likes you have for your facebook page. The different like buttons in the different locations are associated with different 'entities' in the open graph. You can't recover them as they are in fact associated with different things

[Kickedout]

Thanks again. I visited those links and all I see is a plain text saying

{
"id": "http://www.example.com/",
"shares": 515
}

And the other:


"id": #*$!
"name": "#*$!",
"picture": doesntmatter.jpg",
"link": "http://www.facebook.com/example",
"likes": 189,
"category": "Website",
"website": "http://www.example.com\nhttp://www.example2.com and so on,
"username": "example",

Is there a "graphical" way to see that or access it once logged in to facebook?

I still don't get the concept about what are then those 515 "shares"?
Aren't those people who clicked "I like" button in my different websites? One can't just capitalize those likes to get in touch with people who actually liked those webs?