How to contact someone at Yahoo! Domains

No email address for Yahoo Domains

[ThomasAJ]

For historical reasons Yahoo Domains is the billing contact for some of my sites. I want to contact them but no matter where I look on their "Yahoo! Domains" site there is no email address whatsoever. Disgraceful conduct if that is the case.
The signon url is [console.domains.yahoo.com...]
Any ideas?

Thanks

Tom

[Lisa]

Their Registrar is INWW.com, I would contact them since they really control the domain. They should be able to get a message to the right person at Yahoo. The Yahoo contract is very important to them so I am sure they will handle you very nicely (I would hope).

[ThomasAJ]

Thanks Lisa,
INWW.com takes me to MelbourneIT who I contacted and who were very unhelpful.
"No we can't help you, you must contact Yahoo. No we don't know their email, please try the site help.yahoo.com. No we don't have a phone contact. Sorry"

Anyway, a couple of days ago I emailed [e-mail] as this was the email of the Billing Contact associated with my domain but no reply.

So does anyone have a phone number for Yahoo Domains. I am getting desperate as they have charged my credit card for renewal almost 2 weeks ago but the expiry date is the old one.

Tom

[Lisa]

That bites.... You think Yahoo would be better at handling customers.

Here is the Yahoo contact form, hopefully you can get a response from them through it.
[add2.dir.scd.yahoo.com...]

Let us know how it works out.

[carlwright]

Have you looked at [help.yahoo.com...]

Carl

[ThomasAJ]

Sorry for the delay. Thank you to all for your help.

About two weeks after my domain expired, I received an email from Melbourne IT saying that they had de-activated it. So I paid another $35 ($70 Aus) direct to MelbIT. No other choice. Emailed Yahoo, they finally returned a three week old email saying that all was fixed as the expiry date was 11/15/2003.

I emailed back saying it was fixed because I paid again.

No reply!

Complete waste of time to pursue further as I would be throwing good money (my time) after bad. I Will not do a chargeback to Yahoo as they might ban my credit card and I need to do other business with them.

Hard to believe such incompetence from Yahoo and MelbIT.
Actually it begs the question, "incompetance or scam".

Never mind the $35 price when GoDaddy charges under $10.

Oh well, put it down to experience.

Tom

[ThomasAJ]

Sorry for the delay. Thank you to all for your help.

About two weeks after my domain expired, I received an email from Melbourne IT saying that they had de-activated it. So I paid another $35 ($70 Aus) direct to MelbIT. No other choice. Emailed Yahoo, they finally returned a three week old email saying that all was fixed as the expiry date was 11/15/2003.

I emailed back saying it was fixed because I paid again.

No reply!

Complete waste of time to pursue further as I would be throwing good money (my time) after bad. I Will not do a chargeback to Yahoo as they might ban my credit card and I need to do other business with them.

Hard to believe such incompetence from Yahoo and MelbIT.
Actually it begs the question, "incompetance or scam".

Never mind the $35 price when GoDaddy charges under $10.

Oh well, put it down to experience.

Tom

[ThomasAJ]

ooops.. used the back button....sorry

[Hoople]

I had the exact same experience with xoasis.com

e-mails to them bounced, mailbox full :(