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Hijacked domains

No federal or local authorities can help with web-related crimes

         

Malkovich

10:48 pm on Mar 25, 2010 (gmt 0)

10+ Year Member



For a long time I was tempted to share this story but I was reluctant to do so because of potential legal investigation and because the person of my story is probably a member of this community.


It happened a few years ago.
I receive an anonymous e-mail saying that I no longer own a number of my domains. I'm asked for money to get them back. I rush to see WHOIS record and my fears are confirmed: my domains are now registered somewhere overseas but they still resolve at my hosting account.

I decide not to succumb to the blackmail but to try legitimate ways to recover my domains. Police refers me to ic3.gov, Internet Crime Complaint Center.
I fill out a long form, attach evidence, etc. and wait for reply.

Meanwhile, I do my own research and I find out what happened. I find who and how got access to my email and password to login into my domain register and initiate a transfer (while confirming and deleting email correspondence related to the transfer). This is my first painful lesson not to use the same password for email and for registering with different sites.

At this point, my domains point to parked pages.

Knowing the name and the U.S. home and business address of the perpetrator, I contact this person and receive a vague reply that neither denies nor confirms the crime. Then, the person stops replying to me.

I update my complain with ic3.gov and provide all the information I found.
I only receive a standard reply confirming the update, and that I'll be contacted by the investigator assigned to my case. Months and years pass by, but no one has contacted me. No human has ever replied to my emails and no phones are available (except 911).

I've recovered from the loss of domains but I feel insecure since. Luckily, websites are only a hobby of mine.

I wonder: If you get robbed in a more traditional way (e.g., mugged), the police will help you, especially, if the robber is identified. Is the internet business serious enough to deserve at least some protection?

mack

9:31 am on Mar 28, 2010 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



You have touched on some strong points, and unfortunately a lot of what you say is true. In general law enforcement don't fully understand cyber-crime, and the dedicated departments who do have their resources stretched to far and are tied up with the major cases.

The international nature of the internet amplifies the issue further.

Mack.

AlexK

3:26 pm on Mar 28, 2010 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



18 months ago a server-support guy for my website-host used inside info to gain access to my server & copied a Plesk key. I sent a report with the name of the person involved, plus server logs, to my host. No response. Threat of legal action got a reply promising to investigate. No response since then.

On the police side, a very detailed report from myself eventually got a letter saying that they were going to take no action.

I'm in the UK, the servers are in Germany, server support is in the USA.

Value of the loss? Very small.
Effect on me at the loss of server sanctity? Catastrophic.

Which of the two above do you reckon Police are going to pay attention to?

Clearly you are based in the USA. You are lucky to have a country-wide organisation to refer to (not available in the UK), even if it turned out to be ineffective. However, unless the theft is in 6 figures the interest from Police--realistically--will be minimal. After all, look at the initial attention given to the most famous cyber-theft of all (sex.com) from official authorities (from memory, zero).