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Non-profit trying to regain control of domain & website

Need advice

         

thespian

6:30 am on Feb 24, 2009 (gmt 0)

10+ Year Member



An x-member of our group became our webmaster and her brother's company was webhost. Site was not being updated and both are totally unresponsive for about 2 years. We've built a new website & taken steps to arbitrate by contacting the webhost's licensing company. However, they appear to be giving us a run around & decline every documentation we send them. Plus, these non-acceptances are now coming from webhost that has been non-responsive. Our non-profit cannot sustain a lengthy legal battle in time or money. Trying to decipher ICANN & URDP procedures gives me a headache! We would very much like to have our .com site transferred to a more responsible hosting service and/or have the .com site point to our .org site. Our desire to regain our domain name is to restore our business, credability and goodwill that has been hurt through an active but out-of-date website registered to us that we cannot control.
I should also mention that webhost keeps renewing our domain.

bill

7:32 am on Feb 24, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Welcome to WebmasterWorld thespian.

Go to the Domain Registrar for your .com, not the web host, and change the DNS to point to the host of your choosing (or redirect it). You do own and control the domain, right?

thespian

8:37 am on Feb 24, 2009 (gmt 0)

10+ Year Member



I did write the Registrar according to WHOIS, who is different from the webhost/Admin/technical contact; however all responses are coming back from the webhost/admin/tech contact! And, NO we don't have control of the domain and have no idea what the DNS is. If we did, it would have been changed long ago. AS I said they have been unresponsive for about 2 years now and keep renewing our .com domain name. We are listed as the Registrant.

kaled

12:17 pm on Feb 24, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Check the whois data. It is possible (but unlikely) that client transfers are enabled. In this case, you may be able to move the domain to another registrar, with a new account and login, etc. and then assign new nameservers.

Kaled.

topr8

12:29 pm on Feb 24, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



are you the owner of the domain according to the whois?

tangor

1:26 pm on Feb 24, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Follow the money. Who paid for the listings? Who was contracted? If your org paid then don't sue 'em, file a criminal wrongful conversion of property (theft) and be done with it. That will get their attention REAL QUICK as there is JAIL TIME attached.

If, on the other hand, they paid for it you're S.O.L. At that point you'll have to sue in civil court for infringement (if they are still hosting/displaying the site).

Best wishes! (you'll need 'em)

thespian

5:43 pm on Feb 24, 2009 (gmt 0)

10+ Year Member



Thank you all for your comments--

Kaled -- you thought transfers might be enabled -- WHOIS says "client delete prohibited; client renew prohibited; client transfer prohibited; clientupdate prohibited."

topr8 -- owner of domain -- We are listed as Registrant

tangor -- our theatre group contracted the x-member as web designer & webmaster for a one-time flat fee of $800 & the first year of changes would be gratis. But this is where it gets interesting: Either we were never billed or the check never cashed after first year.(I would have to go back & check with treasurer). We have not been paying for renewals either. We think they may be set automatically since we can never get to before renewal. We also think since the webmaster was always late with updates or didn't do at all, plus there was dissatisaction with design, they may have been embarassed to charge. But this is no reason to continue to hold our domain and website hostage! There is absolutely no communication with either of these people. Never answer phones; never return calls; don't answer emails or USPS letters, including registered letters that are ret'd undeliverable. Sometimes the x-member will answer the doorbell and says she will take care of things -- never happens. Her brother, the webhost/admin/tech lives well across the country from us. And yes, the woefully out-of-date website is still being hosted and displayed.

willybfriendly

7:18 pm on Feb 24, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We are listed as Registrant

You will need to contact the Registrar to get the administrative and technical contacts changed. They will probably require proper identification to do this.

We went through this several years ago. As I remember we had to fax copies of business license, corporate charter and perhaps some other stuff to get it done. Took a couple of weeks and numerous phone calls.

thespian

3:59 am on Feb 25, 2009 (gmt 0)

10+ Year Member



Willbfriendly: As I said previously, I did contact the Registrar as indicated on WHOIS. However, the requests for identification are no longer coming from the Registrar, but from the webhost/admin/tech person who is holding our domian & website hostage. He is also not accepting every documentation I have sent, even information directly from our State under whose laws we are incorporated as a non-profit. I am at wit's end and don't know where to go next.

bill

4:31 am on Feb 25, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Go up the chain of command. If that registrar isn't cooperating then find out who their upstream provider of domains is. Contact them.