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The problem is that the main domain associated with the hosting package is my-domain.com, whereas the domain we actually use is mydomain.com (I don't know why it was set up like this.) So I can go to mail.my-domain.com thanks to the CNAME I added, but mail.mydomain.com doesn't work. The host doesn't seem to offer any way to configure the DNS specifically for mydomain.com
If it's useful, here is what I added
googleverificationstring CNAME google.com.
mail CNAME ghs.google.com.
Is it possible to use a fully qualified domain as the CNAME name? Could I add
mail.mydomain.com. CNAME ghs.google.com.
Or is there something else I should do instead? As you've probably gathered, I'm pretty new to all of this and I'd be grateful for any help.