I want to setup a new site that is expected to have heavy traffic and many members. Godaddy won't give me a new ip for it (even though I pay for it), and they keep saying that buying a SSL certificate from them would be a good reason for them to allow me to buy a new IP.
I have over 200 domains with them and around 40 websites, I only have a total of 6 ip addresses for all these domains/sites.
Some sites have relative big traffic, like 13 000 uniques a day and 70 000 page views a day.
I cannot mix the ip addresses and nameservers for these bigger sites.
I need a dedicated IP to setup NS1.MyNewSite.com but they said this is no reason for a new IP.
With one NS for all sites, If I move the sites on new servers I need to change NS again and probably sites will be offline for 48 hours. They don't care.
Still if I buy one stupid SSL certificate from them all these "insignificant" problems are gone.
Are they right about not giving new IP addresses? What can I do?
It doesn't matter if they're right or wrong, if that is their policy.
Have you considered looking for a better, more cooperative host?
[added] I pay U.S. $1.00 per month for a unique IP address at several different hosting companies. This should not be "a big deal." [/added]
Jim
[edited by: jdMorgan at 3:04 pm (utc) on Sep. 24, 2008]
It's hard to move, I moved all my domains and sites with them thinking that they are the ones that ware and will be in business for a long time.
I just paid another $30 for a certificate.
This is extortion :(
I need a dedicated IP to setup NS1.MyNewSite.com
I think you may have worded it incorrectly, because this is the very reason I needed another IP and they granted it.
They are tight with IP's because the entity controlling the IP addresses is strict on them to make sure all IP's are used legitimately. My request was something like this:
"We need one additional IP to use as a secondary DNS server so that our DNS servers are on different IP's, per the RFC. We understand this should have been done in the initial server setup but my administrator didn't see it at the time."
Which is really true, you are given three with the initial dedicated server setup and we errantly dedicated one to a DNS server, one to a shared pool, and one to a cert - then ran a DNS report (oops.)
Their support is just responding with the stock answer, that the only additional IP's be bound to a cert. Keep asking and rephrase the request; provide a list of your current IP's and explain that your primary and secondary IP's are on the same IP address, that you need another one to apply to a secondary DNS server per the RFC. The request should receive one of those "Additional Review Required" emails meaning it will be escalated to a higher level of support.
I just paid another $30 for a certificate.
I hate to rain on your parade, but if you bought another cert, expect some nag-emails or phone calls. They will expect the new IP to be bound to this cert. You can probably just call them and sort it out, and they'll credit you for the cert.
"That is not justification ... and appropriate justifications include but are not limited to: SSL Certificates, Unique DNS Servers".
They always reply after 24 hours and the previous conversation is not included, in each email they ask me for last 4 digits of my billing. New person replying each time.
The kind of experience that make me thinking about leaving web business.
They always reply after 24 hours and the previous conversation is not included, in each email they ask me for last 4 digits of my billing. New person replying each time.
why do you not simply phone them ( they do have a bunch of numbers ..) and stay on the line till it is dealt with ?
[edited by: Leosghost at 1:06 am (utc) on Sep. 25, 2008]
You all have a great day.
