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Domain Registrar has locked my account (How I can get back quick)

Please advice

   
4:15 am on May 27, 2008 (gmt 0)

10+ Year Member



I email to support they only tell me please wait. I has wait for a long time.
How long they will give back and replacing order.

Godaddy they locked my because need me to send government-issued valid photo identification -- I give it already before they ask me and i have confirm my account for 4 days before they locked me. I don't know why still locked me.

For now I need only get my account back quick.
Do you have some trick to get account quick?

------------------------------------
<email excerpt snipped>

Thank you for your advice

[edited by: buckworks at 5:01 am (utc) on May 27, 2008]
[edit reason] Email excerpts are against the TOS. [/edit]

5:13 am on May 27, 2008 (gmt 0)

10+ Year Member



Are you able to call Go Daddy?

Is your locked domain current (active) (paid?) -- or has it expired?

With the details you have provided, it is difficult to know what the problem is, however if it were me, I would call them ... send money if necessary. If the domain has expired, you may need to pay a Redemption Fee.

Make a list of the questions you want to ask before you call, so you can ask all the necessary questions.

If there is something you don't understand, instead of repeating the question, try to ask the question again, but in a different way.

If need be, ask to escalate the phone call, and speak to a supervisor. Get a Support Ticket issued, and record the number. If you need to follow up further, you will have a "support ticket number" to reference in your email or phone call -- all of which can make things easier.

Good luck, and let us know how things work out!

[edited by: Laker at 5:21 am (utc) on May 27, 2008]

9:16 pm on May 31, 2008 (gmt 0)

5+ Year Member



You say your domain is "locked", do you mean that they have changed your nameservers and your site in inaccessible? Was your whois information invalid or were you accused of "spamming"?

[edited by: Webwork at 10:54 pm (utc) on May 31, 2008]
[edit reason] Please read Charter. We don't allow "consumer report" or "consumer grievance" posts [/edit]

 

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