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My registrar just took my domain down

no warning, just take it down because of payment failure

     
3:27 pm on Apr 10, 2008 (gmt 0)

10+ Year Member



My main domain was down right now for more than 5 hours already. There was a mistake of payment. Without any notice, they just took my domain down, suddently all my employees can not send or receive emails any more. I was on the phone with them 3 times to get it back immediately. Eventually they told me that this is a waiting game, I just need to wait 24-72 hours.

It seems like unacceptable and [my registrar] made many mistakes with some of my .eu domains before.

Any one see anything I can do to get all this back instantly?

[edited by: buckworks at 3:34 pm (utc) on April 10, 2008]
[edit reason] remove specifics [/edit]

5:54 pm on Apr 10, 2008 (gmt 0)

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 5+ Year Member



I can't see what's the deal if you pay them again then sort this out, man that is crazy.
get the site back up an move it to a better host. this is just poor business and I can't believe they say you need to wait 24-72 hours.

Get another host now upload the site to another host change the dns over. By the time you get these guys to answer you your site will already been up for 2 days.

10:48 am on Apr 11, 2008 (gmt 0)

10+ Year Member



I was on the phone with them 3 times to get it back immediately. Eventually they told me that this is a waiting game, I just need to wait 24-72 hours.

If the domain name's been renewed, then it's indeed a waiting game at this
point. Especially .com domain names, they can resolve as fast as 20 seconds
(fastest I've personally seen happen) to as long as beyond 72 hours (due to a
DNS issue or so).

Your registrar said to allow 24-72 hours to set realistic expectations, even if a
bunch of people don't like it just because it's technology and it should be just
an "instant" snap of the fingers. Things don't always happen the way we want
them to.

David

12:18 pm on Apr 11, 2008 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member



My only thought on the "lack of contact" is to double check your spam filters to make sure that you aren't loosing notifications due to false positives. This is especially likely if you are using a webmail service.

72 hours seems to be the accepted wisdom on the maximum time to allow to resolve a domain name although the few that I have bought were all accessible by me within the hour. (UK hosted, UK ISP)

3:49 pm on Apr 11, 2008 (gmt 0)

10+ Year Member



What davezan said.

You may want to log-in and double check that the DNS servers didn't change to the registrar's default servers when the domain went down for non-payment.

Also some registrar's automatically set forwarding to a "parking page" or "expired page", as soon as a domain name expires.

Given that you were on the phone with your registrar, this condition ought not to exist -- but it's worth double checking.

6:19 pm on Apr 17, 2008 (gmt 0)

10+ Year Member



they most likely just changed the dns name servers entry.

once you get all sorted out and they put back your name servers you might have a 24-48 hour dns propagation delay.

perhaps that is what they are talking about with respect to the delay.

 

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