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Some years ago I bought 5 web hosting packages, everyone of it including a free registration of a domain name (the web hosting company is a registrar too).
About 2 weeks ago the web hosting company closed all my accounts telling me that I violated their terms. I asked them what terms I violated because as far as I know I complied entirely with their terms, I asked if I will be charged back for the money I paid for the remaining 8-9 months from a whole year, and I asked for the authorization code needed to transfer the domain name to another registrar, because they disabled my access to the administration of the domain names. I received no answer till now and I am losing money every day because the web sites corresponding to those 5 domain names are down.
I don't care too much if they do not charge back my money, but I need the domain names that I promoted all these years so, please let me know: in this situation, when a registrar do not offer access to the domain names that I own, and do not answer to the messages I sent, is there any possibility to get back my domain names, or I have to resign myself with this situation?
What's the extension of the domain names? Are you the registrant listed when you do a whois lookup?
If it's a .co.uk, go directly to Nominet and ask them to transfer the domains. If they are .com's or .net, check if your registrar isn't an agent for a bigger company and go directly to them instead.
Had both cases happen to me and was resolved within days of going over the head of the second level registrar.
2 .com, one .net, one .org and one .info
For all of it I see with whois that I am the registrant.
The registrar is ICANN accredited and, when I go to ICANN web site, they send me for domain name dispute at Internic. The most appropriate problem listed on Internic is "If your complaint concerns a failure to answer phones or respond to email messages", but here they say that "It is not within ICANN's mission to address any customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA). Complaints about a registrar's performance that can not be resolved with a registrar may be addressed by private-sector agencies" I think this means to have money to start a such dispute.
For almost all subdomains of the .net domain name, for ex., the web sites was #1 or within the first five positions in Yahoo search for the main keyword (and they are some of the most searched keywords). So, you understand now why I want these domain names, even if meanwhile they will drop a lot in Yahoo SERP.
Not that it helps you right now, but it is a good idea to keep your hosting and registration at different companies.
I just filled the online complaint at BBB, I hope this will help me.
I totally agree with you about keeping the hosting and registration at different companies. Unfortunately, from 150 domain names I own, for all of it I have different registrar and web hosting except this 5 domain names for which I received free registration and extension of the period during the hosting. From now on I will accept no more free registration from a web hosting company, even if they will pay me for this.
I'd go one step further - I wouldn't do business with a company that offers free registration, period.
Sure, perhaps most companies do this as a promotion and a "nice thing" to do for their customers. But they also know there are bad guys out there, and it at least gives the appearance that they will act the same way.
A company that has a good reputation and cares about it will avoid even giving the appearance of engaging in a shady practice - even if it means losing some edge by not giving a promotion that "everybody else" is doing.
Therefore, I won't do business with companies that offer free registration.
Now I have a new problem and I hope to be possible to be helped within this forum, or at least I need a link to advices about a very good web hosting company. I need good speed and minimum downtime. No matter the price. I just started with a new account at another web hosting company and I see that it has very frequently downtimes, including for the control panel.
The registrars are required to give you the auth code. File the ICANN complaint at Internic. Make sure you are dealing with the registrar and not a reseller.
Unfortunately, they are probably dealing with a web host that registered the domain with themselves as registrant.
Check your registration, see what name is listed as the registrant.
If it is not you, you may not have a legal right to the domain. Next check the fine print in your hosting agreement.
In any case, it's probably not going to be simple. You will probably have to prove fraud, either through an ICANN procedure or legal action.
At Internic I can fill a complaint based on a specific topic. The most appropriate topic is "If your complaint concerns a failure to answer phones or respond to email messages", [internic.net...] and there they say that "It is not within ICANN's mission to address any customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA). Complaints about a registrar's performance that can not be resolved with a registrar may be addressed by private-sector agencies involved in addressing customer complaint"
My registrar won't let me transfer my domain, what do I do?
If you're having trouble transferring your domain from one registrar to another, you should contact the registrar you want to transfer to for assistance. If your preferred registrar is having any trouble processing your transfer, your registrar can obtain assistance from ICANN or the registry operator as appropriate.
Registrars are not permitted to deny transfer requests arbitrarily. ICANN has no policy that permits or requires registrars to deny outgoing transfer requests solely because the registration is within X number of days before expiration. In any case where a "losing" registrar does deny a transfer request, it is required to provide the "gaining" registrar with a notice of the denial and a specific reason for the denial.
For your reference, the "Policy on Transfer of Sponsorship of Registrations Between Registrars" is set forth in Exhibit B to the Registry-Registrar Agreement. For details on updates to ICANN's transfer policies, please refer to <http://www.icann.org/transfers/>.
It is a logical request, I think, in order for the new registrar to be sure that this is not a transfer for a domain name that you do not own.
If they refuse, or you cannot contact them, then contact the new registrar and request their assistance.
EVERYBODY: do you know your authorization codes? Get them NOW and record them somewhere safe. You never know when you will need them!
They generally don't change on their own. At most registrars, you can view and set them through the registrar's administrative web site.