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i think there are still lots and lots of domains at enom, otherwise why would enom bother?
I use to have at least 30 domain names registered via RegisterFly but about 2 years ago I got burned by them with one domain, which I had lost for some unknown reason and they weren't helpful enough to help me keep the name. Since then I transferred all my domains to GoDaddy.com execpt for 3 which aren't that important to me. RegisterFly use to be a real good place to do business, but first their website connectivity became a problem, then their customer support became poor, and then they started losing domain names without the option of getting it back...that was the last straw. I lost 2 domains total with RegisterFly. So far GoDaddy has been good to me, I hope this continues.
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[edited by: tedster at 8:11 am (utc) on Feb. 8, 2007]
File cutomer support ticket at registerfly and no response for many days, also no reponse if file tech ticket at enom.
Don't know now should keep in registerfly or transfer to enorm or go for another registrar.
Unless there's any new 'actionable intelligence' - such as what to do to get out of the mess or how to do it to deal with a RegisterFly related issues - this thread will be retired.
Thanks for any and all helpful tips.
[edited by: Webwork at 2:42 pm (utc) on Feb. 17, 2007]
Meanwhile, because ENOM has shut their database down to Registerfly customers in attempts to move all their Registerfly domains back, I cannot change my contact information back to the real information (not the details the protectfly service gives).
My worry is this: March 9 Enom claims in other notices that "you may lose control of your domain". But, because all Domain Transfer emails are not received because the "spamfly" accounts are dead, I cannot transfer them away, either!
Is there anyone else experiencing this? I'm at a loss! Any solution? I'm just trying to avoid the inevitable 3 hour support call and frustrations here!
Who has an idea about what affected domain owners could do?
[edited by: Webwork at 2:00 pm (utc) on Feb. 19, 2007]
[edit reason] Charter [webmasterworld.com] [/edit]
which customer service is better? Enom or regsiterfly?
I needed to phone Enom recently, and every time I tried their support line it stated the time left for my call to be answered, and was always between 30 minutes and 1 hour. At last I finally got one where it stated '14 minutes wait' and so decided to hang on, 37 minutes later I finally got through.
I recently also had to transfer four domains from one Register Fly account to another (part of a UDRP so the current registrant wasn't very helpful). I emailed their support, had a response within a few hours and they did everything required - further support by them was answered pretty much by reply.
That's the only experience I have with them, but as far as soon of the registrars go, it was a better experience than many.
Another thing people might want to consider that I found:
Go to the icann page and click the First Time Visitor link (fourth down in the left side blue menu). Then, click on the link at the end of the sixth line of content (which says: Have a complaint about a registrar? ICANN does not resolve individual customer-service complaints about registrars. You can, however, lodge a complaint about a registrar here.).
The hope is that if enough thousands of us complain, Regfly will have to do something.
Best of luck to everyone!
According to these documents, RegisterFly had approximately 200,000 domains registered for customers as of December 2006. It also says that RegisterFly has lost approximately 75,000 domains for its customers since January 2007 for failing to pay the required registry fees.