This Reseller's Antics Don't Fly so it's bye-bye to RegisterFly

Enom FAQ dealing with domain migration issues

[Webwork]

For those long suffering under the business practices of RegisterFly it appears that Enom has acted to terminate their reseller status.

[enom.com...]

[davezan]

Been reading that in other forums. It's to be expected.

But...at least they're providing another option. And a possibly less painful one at that.

David

[stu2]

eNom probably had some technical/legal reason they couldn't do this before. Well, they were doing this before, on a case-by-case basis, but not overtly. I don't think it is a coincidence that this comes on the 1 year anniversary of Registerfly ceasing to using eNom for registrations and renewals. Technically, any eNom registered domain should now be in an expired status at Registerfly. eNom probably had contractual obligations to Registerfly until they terminated their relationship, which they probably couldn't do whilst Registerfly still had domains registered under eNom. Now they have all expired (technically), I guess their obligations are fulfilled. This is not before time for those long suffering Registerfly customers.

[leoo24]

i've seen others comment about the domains expiring, but i renewed a few domains at registerfly shortly after they became a registrar but were still held in enom, whilst others were transferred over ok, my mum thought all her names were now registerfly but was surprised to see about 10 were still at enom, and again after having gone through the renewal process at registerfly which was supposed to transfer them from enom?

i think there are still lots and lots of domains at enom, otherwise why would enom bother?

[antonaf]

I received an email from ENom about losing my domain name if I don't transfer and then I received an rebuttal email from RegisterFly (see below).

I use to have at least 30 domain names registered via RegisterFly but about 2 years ago I got burned by them with one domain, which I had lost for some unknown reason and they weren't helpful enough to help me keep the name. Since then I transferred all my domains to GoDaddy.com execpt for 3 which aren't that important to me. RegisterFly use to be a real good place to do business, but first their website connectivity became a problem, then their customer support became poor, and then they started losing domain names without the option of getting it back...that was the last straw. I lost 2 domains total with RegisterFly. So far GoDaddy has been good to me, I hope this continues.

From RegisterFly

admin note: Please see Terms of Service [webmasterworld.com]
"9. Email excerpts of ANY type or length are not allowed on WebmasterWorld. There are no exceptions to this rule."

Brett explains the need for this policy in another thread [webmasterworld.com]

[edited by: tedster at 8:11 am (utc) on Feb. 8, 2007]

[stu2]

Somebody at RF must have twisted sense of humor. It's precisely because they have been failing to renew domains that they are losing domains. So to go and offer discounted domain renewals which they have a track record of not fulfilling, struck me as being quite odd.

[okephoto]

Does anyone know if this is actually legit or just a ploy by Enom to get more business? I have about 170 names with Registerfly and received one notice from enom for a name that was expired. I also received the rebbuttal from RegisterFly. Registerfly has been a nightmare and I have planned on moving the domains over to GoDaddy but may have to act on this Enom issue first? Many of the domains do not need to be renewed for another 10 or 11 months.

Thanks

[johnlim9988]

which customer servivce is better? Enom or regsiterfly?

File cutomer support ticket at registerfly and no response for many days, also no reponse if file tech ticket at enom.

Don't know now should keep in registerfly or transfer to enorm or go for another registrar.

[okephoto]

I know that I'm completely frustrated with Registerfly, most of the time you can't transfer domains or register domains. So far I'm not overly impressed with Enom either. I put a support ticket in yesterday morning about transferring domains over and have yet to receive a reply.

[Webwork]

Folks, whilst the level of upset and annoyance IS understandable please don't forget that it is the written policy of this forum [webmasterworld.com] that the forum shall operate as a (mostly) "grievance and flaming free zone". In other words, we prefer that issues of customer dissatisfaction be addressed directly to either the offending company or directly to any oversight agency, such as ICANN, the BBB, your local government consumer protection agency, etc.

Unless there's any new 'actionable intelligence' - such as what to do to get out of the mess or how to do it to deal with a RegisterFly related issues - this thread will be retired.

Thanks for any and all helpful tips.

[edited by: Webwork at 2:42 pm (utc) on Feb. 17, 2007]

[asg2004]

Just a note: I've been having trouble with a lot of domains using the "Registerfly Identity Protectfly Service" that have been registered through the Fly, but by Enom. If you Reason: the "spamfly" email accounts they give you simply do not work.

Meanwhile, because ENOM has shut their database down to Registerfly customers in attempts to move all their Registerfly domains back, I cannot change my contact information back to the real information (not the details the protectfly service gives).

My worry is this: March 9 Enom claims in other notices that "you may lose control of your domain". But, because all Domain Transfer emails are not received because the "spamfly" accounts are dead, I cannot transfer them away, either!

Is there anyone else experiencing this? I'm at a loss! Any solution? I'm just trying to avoid the inevitable 3 hour support call and frustrations here!

[night707]

2 million domains are in jeopardy and the ICANN and Verisign are refusing to do anything. Nobody can transfer any domain out and regfly is no longer reponding to anything.

Who has an idea about what affected domain owners could do?

[edited by: Webwork at 2:00 pm (utc) on Feb. 19, 2007]
[edit reason] Charter [webmasterworld.com] [/edit]

[Amos_Tebear]

which customer service is better? Enom or regsiterfly?

I needed to phone Enom recently, and every time I tried their support line it stated the time left for my call to be answered, and was always between 30 minutes and 1 hour. At last I finally got one where it stated '14 minutes wait' and so decided to hang on, 37 minutes later I finally got through.

I recently also had to transfer four domains from one Register Fly account to another (part of a UDRP so the current registrant wasn't very helpful). I emailed their support, had a response within a few hours and they did everything required - further support by them was answered pretty much by reply.

That's the only experience I have with them, but as far as soon of the registrars go, it was a better experience than many.

Amos

[asg2004]

Yes, it looks like Regfly has now locked domain names in attempts to stem what is likely a massive flow of domain names away from there. This is as of Monday, but who knows when this will change. If this does, I will update this thread. If someone else notices first, please do so.

Another thing people might want to consider that I found:

Go to the icann page and click the First Time Visitor link (fourth down in the left side blue menu). Then, click on the link at the end of the sixth line of content (which says: Have a complaint about a registrar? ICANN does not resolve individual customer-service complaints about registrars. You can, however, lodge a complaint about a registrar here.).

The hope is that if enough thousands of us complain, Regfly will have to do something.

Best of luck to everyone!

[night707]

slashdot informs that 2 million names are at risk

[slashdot.org...]

[nativenewyorker]

The legal dispute between the 2 owners of UnifiedNames Inc. dba RegisterFly is detailed in court documents at
[registerflies.com...]

According to these documents, RegisterFly had approximately 200,000 domains registered for customers as of December 2006. It also says that RegisterFly has lost approximately 75,000 domains for its customers since January 2007 for failing to pay the required registry fees.

[Webwork]

Moderator's Note: I continue to remove general "calls to action", flaming, blaming and like posts. Such posts don't have a home here. Please keep additions to this thread focused on reporting information helpful to anyone having problems with Registerfly, such as how to salvage domains in jeopardy. Please keep your posts about RegsiterFly consistent with our purpose to educate and assist the web community.

[night707]

[theregister.co.uk...]

Finaly more media is looking at ICANN`s role in this sad case.

[nativenewyorker]

ICANN letter to Registerfly [icann.org]

Mod Note: This is a .pdf file.

[edited by: Webwork at 8:11 pm (utc) on Feb. 22, 2007]

[johnlim9988]

Really very difficult to decide to stay in registerfly or go to enom.

[night707]

best to get out as fast as possible. The regfly panel still does not function as well as they prevent transfer out in mny cases.

[classifieds]

So what happens if a Registrar loses their ICANN accreditation or goes out of business?