I have placed an order in advance. The domain was captured by eNom. There were 2 bidders (me and another person) in the private auction. The auction ended yesterday. My winning bid was $90. When I checked my mailbox in the evening, I got this:
<Snip: No email quotes please. Summary: The message says "card declined, you have 5 days to provide another card".>
Here is what I checked next:
1. The credit card. It is perfectly valid, the balance is enough to cover dozens of similar purchases. I even charged the card through our corporate merchant account in amount exceeding the "declined" one. The card was 100% good. Furthermore, the eNom already charged the card several days ago for another domain.
2. dig the domain. Suddenly it got resolved through eNom domain servers. I opened it in browser and, yes – domain is for sale by someone <Snip: No specifics please>
I will post domain name later <Per Charter posting domains is not allowed>
So, the card was perfectly valid but eNom says it was declined and, instead of 5 days grace period they state, they immediately transfer the domain to another party.
Any advice needed. I have submitted service tickets, sent messages to their contact email and recorded a voice mail. They will open 9am PST. Will call them again. Any suggestions are welcome.
[edited by: Webwork at 4:22 pm (utc) on Feb. 6, 2007]
[edit reason] Charter [WebmasterWorld.com] [/edit]
2. Seek to move your calls up the chain of command if the person at the first level doesn't provide satisfactory assistance.
3. Try using the fax machine to back-up email requests, etc.
4. FedEx a compilation of your proof to their legal department.
5. Have an attorney contact them.
You have to read their TOS. If their action is within the TOS it's a different matter than if tney disregard their own TOS. Show your compliance with the TOS.
Good luck.
