Registerfly refuses to renew domains anymore?

Anyone else have this problem?

[Clark]

The autorenewal on Registerfly stopped working. The manual renewals stopped working. They used to be a great company in my dealings, but I've had several domains expire and no matter what I do they won't renew. I keep opening tickets, they keep saying it will be fixed in 24 hours. Nothing happens. I have enough credit in my account so I tell the techs to do it themselves. They keep writing me back BS responses on my tickets and then closing the tickets.

I can't take it anymore. Anyone have ideas how to get it renewed and what in tarnations is going on?

[davezan]

This is a consistent problem I've noticed in various forums. They're certainly aware of it, but I don't know how soon it'll be resolved (if ever at all).

[stu2]

In another forum, a RegisterFly customer contacted the domain registrar eNom, and eNom said they would help/intervene once the domain expired and entered into it's 30 day renewal period, and transfer the domain to their eNom account. (which is good news, since before, their attitude was to not intervene, and wait for it to go into the Redemption Period when they could charge a whopping $160 redemption fee, or in other cases auction the domain off at Club Drop). So, go talk to eNom.

One tip if you don't already have an eNom account. Retail accounts at eNom charge $30/yr for domain registration (which is still considerably better than losing your domain). However, there are many eNom ETP's which will give you free sub-reseller accounts (you don't need to resell if you don't want to) where the registration fees are only $8.95/yr. I can recommend you a couple of large eNom ETP's if you sticky me.

[Clark]

I was just reading this and stickying and one of the expired ones went through! The one that was hitting the 30 day period.

EDIT: Now the second one went through too.

I have an account w/ bulkregister also. Time to do a mass transfer. Can't believe they were working so well for so long and went nuts like that.

I'm P/Oed to lose all those "private" email info registrations as bulkregister charges more for it, but losing a domain like this is unheard of and unacceptable.

How do good companies go bad like that? I just don't understand it.

[edited by: Clark at 5:21 am (utc) on Nov. 3, 2006]

[havarian]

I to have used registerfly for severel years, i think the problem started when they started for them self, instaed off workeing through enom, my problems started almost a year ago, but until now they have been able to renew my domains, but this time i have opened 7 tickets about the same renewing problem and they keep saying it is solved, which it is not, i now there is a TOS probleming about naming a specific compagny, but have anyone, got through to registerfly support with jobs done the last month?
They have fixed a few of my domains but most are stille hanging.
Regards Havarian

[trader]

I have a different issue in that a transfer away from Registerfly a few days ago of a dot-us name can not be done due to "no response from registry" to the transfer request, even though the transfer auth code is valid and name is unlocked. Never heard of that error before and not sure what can be done about it. Anyone know what to do?

In addition, several mos ago they charged me for a dot-org domain renewal on another domain I had purchased from a customer (which had already expired and could not be renewed - they claimed) but they kept my money anyway and never issued a refund. Now the name seems to be owned by them and is a PPC page.

[Clark]

Yeah, I have to go over all my bills because they also charged me for hosting that they never came through with. I must have gotten ripped off by them quite a lot. We should start a class action lawsuit. I know several class action law firms but don't really have time to deal with all this.

[iThink]

Registerfly used to be a reseller for enom. Now they are an ICANN accredited registrar. Whenever an order for domain renewal is placed with registerfly, they automatically start a registrar transfer to transfer domains from enom to registerfly. This usually takes around 5-6 days. When a customer ask them any question about the status of their renewal order, they simply give BS replies in support tickets to keep the customer hanging for 5-6 days or till the time transfer out of from enom is complete.

This has been going on since at least January, 2006. Only way to avoid this situation is to transfer the domains out of registerfly to any other registrar 1 month before the expiry date.

[ashii]

I recently start using registarFly instead of namecheap because of cheaper options.
Reading this thread I feel it was a bad decision!

[havarian]

Re to iThink

I think ;) that there getting something else on now, the problem is not that they just are using time to get the domains out from enom, their system have a problem with renewing domains in generel, or at least many domains, some domains they get renewed for me manually somehow but many, they just dont do anything about, regardless how many tickets i make.

Regards havarian

[Clark]

ashii. Yes it was unfortunately.

[jsousa]

I also had semilar problems

This has been going on since at least January, 2006. Only way to avoid this situation is to transfer the domains out of registerfly to any other registrar 1 month before the expiry date.

Exactly what I did, I transferred the domains that were about to expire to another registrar, they take days to reply to their ticket system and their online help is clueless when you try to have them help you, I live in Canada and I will never again use the phone to contact them the long distance charges ended costing me a lot more than having my domains transferred.

[okephoto]

I've been having issues for the past year and right now have had many domains expire courtesy of the problems. I can't even get their web site to work most days. Their tech support has become totally useless, avoid them at all cost. It's a shame as they used to be a good service.

[trader]

Hard to believe how Registerfly managed to decline so much vs when they were quite popular with domainers some years ago.

You should try to move your names out of there ASAP, IMO, as many of us already did. I suspect if they continue to decline they may be out of business soon.

Still waiting for a refund after almost a year since they charged me for a service they did not deliver.

[Clark]

They are down right now. This is scary. Got to transfer all domains out tomorrow if they come back up. Mind Blowing.

[mistersean]

Me too

I used registerfly.com for YEARS and never had major issues with them

All of a suddent they come up with this "You have to transfer your domains in order to renew them" B/S and I end up LOSING 3 rare 3 charachter TLA domains because of their sheer incompetance

<Snip - Let's stick to statements of fact, based upon personal experience, and leave the "color commentary" for other forums. Thank you.>

Moderator's Note: Folks, if all that's left for this thread is for people to pile on with grievances or name calling then this thread has run its course and will be locked. Per the Charter we prefer to not play host to "this company sucks" threads. Please, if you have anything to add keep the dialogue focused on positive, proactive actions that may help people who are having problems with this registrar. Thank you. Webwork

[edited by: Webwork at 4:39 am (utc) on Nov. 24, 2006]
[edit reason] Charter [webmasterworld.com] [/edit]