A 'competitor' recently copied my long-running Adwords ads verbatim, and outbid me in a number of content-match areas. So, I submitted an Adwords DMCA complaint. Almost immediately, the ads disappeared. About six hours later I got an email from Google stating they were "unable to assist."
I'd really like to know if anybody has had similar experiences with an Adwords DMCA complaint. What is really going on behind the scenes?
Also, I'd really love to know how to find out exactly who the infringer is. Any suggestions are greatly appreciated.