Web Root Problem - 500 error

[Illprincipe22]

Hi I've been trying to have a vbulletin tech install vbulletin on my server, but he keeps running into problems. This is the back and forth between him and my rackspace tech, but neither of them know how to solve this. Please help! This is a windows server.

I am having trouble establishing the web root. That is the directory that
corresponds to this URL:

http://www.example.com/

I just uploaded a file called "test.txt" to this new location:

example.com/test.txt

But I am still unable to access that file at this URL:

http://www.example.com/test.txt

The problem is that Apache or Application server processing the request for the text.txt file is generating a 500 error. It appears no matter what URI is request a 500 error is generated.

[edited by: jdMorgan at 6:00 pm (utc) on Oct. 14, 2009]
[edit reason] example.com [/edit]

[jdMorgan]

Hi prince, and welcome to WebmasterWorld!

Please note that real domain names are not allowed, unless you are citing a very-well-known source such as the BBC or apache.org. This is for both our protection and for yours.

Also note that whenever you get a 500-Server Error, there is almost always a very informative entry in your server error log, which will help you to identify the problem.

Jim

[Illprincipe22]

Sorry about that. Thank you I will have them check into that.