SSL renewed certificate not visible to browsers

validity warning scares off customers!

[jonnyfolk]

Hi,

I have run into a problem with a renewed SSL certificate. I am on a shared hosting account (apache) with cpanel controls. I had an SSL certificate which expired 1st August. I duly renewed and replaced the .crt file using the cpanel controls.

Naively I thought that would be 'job done' but accessing https still brings up the certificate expired warnings. Downloading the .crt file in the ssl/certs folder shows me that the old certificate does not exist, the new is good till 2010.

What steps can I take to get this working? I am hampered by the fact that tech support has gone awol, and in the longer term I shall change my provider but I need to get this sorted asap.

Are there any workarounds?

Cheers,
Jon

[jdMorgan]

Did you flush your browser cache before testing?

Which support is AWOL -- Your host or your SSL certificate provider?

Jim

[jonnyfolk]

Hi, thanks for getting back to me.

It's not a browser cache problem - I've phoned a couple of friends to get them to look on their browsers just to make sure!

The host support is not responding, which is very worrying on all levels!

Jon

[jdMorgan]

Well, you might check with the cert provider. Especially make sure that if the old cert was for www.example.com, the new cert is for www.example.com, and if the old was for example.com, that so is the new. Or it would be OK if the new cert was a 'wild-card' cert for yout domain plus any subdomains of your domain.

You could also ask them "Have you heard of any problems installinf certs on <host name> using cPanel?

I'm not much of an SSL person, and all I know is the cert has to match the domain.

Jim